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People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
New Year, New Career! Why not start the new year off with a new career?! Iowa American Waer has an Full Time opening for a Supervisor, Operations Support. Apply now for immediate consideration if you have experience with using analytical tools and defining and documenting processes and experience communicating directly with external customers then this role is for you! Apply now for immediate consideration!
Responsible for supervising a department responsible for providing analytic, financial and process support to Operations on critical business needs. Develops, modifies and implements effective and efficient processes, programs and controls, championing innovation and best practices. Complies and analyzes key performance indicators, makes recommendations for process improvements, and acts as liaison between financial and operating management on budgeting and financial reporting matters.
- Partners with business leaders to develop and direct cost effective solutions that meet customers' expectations and technical requirements.
- Encourages best practices and innovation throughout operational areas, and works collaboratively to mitigate business risks.
- Defines and documents processes and manages execution to ensure compliance.
- Provides training to Operations staff on business processes and systems.
- Leads, directs and motivates staff, fosters the coaching and development of employees and encourages knowledge sharing and open communication among employees and internal customers.
- Develops and analyzes performance management information for Operations and Finance, including customer service, financial performance, regulatory compliance and other Operations' key performance indicators.
- Makes recommendations to improve performance in these areas.
- Coordinates and prepares data required for monthly, quarterly and annual closings.
- Manages the preparation and distribution of standard field operations contracts. Prepares RFPs, tabulates bids, sends award notices, and obtains insurance certificates. Supports Business Development by analyzing new account transfer requirements.
- Generate data to initiate annual meter change program, contact customers via letter and phone as needed, ensures records are accurately maintained, and develops documentation of compliance based on best demonstrated practice process.
- Coordinates cross connection and non-revenue water related programs with Operations' staff, and exercises discretion in determining appropriate action including disconnection of water service.
- Owns and manages various internal and SOX key controls for Operation.
- Collaborate with state operations leads, CSC billing and collections to reduce A/R and customer call volume.
- Manages entry and/or submission of purchase orders, work orders, miscellaneous invoices, disbursements and contractor billings as needed Ensures data is entered accurately and manages collection of past due invoices.
- Serve on special project teams for various initiatives, business development and continuous improvement efforts.
- Analysis and Problem Solving - Analyzes and resolves business issues through the application of critical reasoning skills and general business experience.
- Delivers Results - Delivers bottom line results through bold, decisive actions, working through risks and uncertainty to create opportunity. Continually raises standards and promotes entrepreneurial behavior. Intercultural Sensitivity - Embracing and valuing differences in everyone.
- This includes the commitment to work constructively and collaboratively with all people in all aspects of our business.
- Extensive knowledge of asset database (PowerPoint), JD Edwards, ORCOM, Movaris and Microsoft Office applications (Excel, Word, Access).
- Understanding of financial reporting requirements, methods of process development and analysis, and use of analytical tools.
- Understanding of Sarbanes-Oxley principles and requirements. Expert knowledge of internal company processes relevant to this position.
- SKILLS
- Skills: Excellent analytical, quantitative, problem solving and decision-making skills.
- Strong planning, organizational and project management skills. Ability to utilize multiple methods of analysis.
- Strong leadership skills and the ability to build productive working relationships with other functions, lead cross-functional teams, and motivate and develop staff.
- Ability to communicate effectively at all levels of the organization and with external stakeholders.
- Strong focus on quality and customer service.
- Ability to effectively train others in systems and processes.
- Ability to lead change and learn new systems (SAP).
- Bachelor’s degree in business, management, or related field preferred.
- Equivalent experience may be substituted for education.
- Minimum of five (5) years’ work experience Experience using analytical tools and defining and documenting processes.
- Experience communicating directly with external customers. Experience in training others in systems and processes.
- Occasional day or overnight travel required.
- Active state driver's license with the ability to pass motor vehicle report.
- Office environment, with some time spent in field office locations
Join American Water...We Keep Life Flowing™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
