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Form of work
SalaryOrganization:
EMC - Eden Medical CenterPosition Overview:
***$10,000 Sign-On-Bonus ***Supervises and oversees the day-to-day operations of the technical area of the Laboratory and is responsible for effective and efficient integration and coordination of the team and operations to properly provide laboratory services. Establishes work priorities and assists staff in resolving operational issues/problems and oversees staff scheduling as well.
Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and procedures, regulatory standards, and applicable laws and regulations. Defines performance standards and manages operations to support consistent outcomes which meet or exceed quality standards. Implements new technology and is responsible for establishing, revising and updating policies and procedures of the technical areas.
Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts. Collaborates with others to coordinate services, streamline and standardize workflows and procedures, and/or drive positive outcomes.
Less than 50% of time spent on average is performing the duties of the individuals being supervised.
Job Description:
OPERATIONS:
- Supervises and oversees the day-to-day activities of the technical area of the Laboratory Services department(s), ensuring consistent delivery of high-value quality care to all patient populations served.
- Makes daily rounds with staff to ensure staff have appropriate tools and resources to complete assignments accurately and timely.
- Makes daily rounds with patients to ensure appropriate patient care is provided, and to conduct service recovery as necessary.
- Serves as a clinical resource to team, providing direction for issue/problem resolution and responding timely to escalated issues.
- Develops and implements standard work, processes and workflows to ensure effective and efficient operations while soliciting feedback from staff.
- Leads continuous improvement efforts using Lean or other process improvement methods and concepts, and implements approved recommendations.
- Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and, The Joint Commission (TJC) standards, and applicable laws and regulations
- Ensures maintenance of appropriate records and level of supplies.
- Promotes efficient and effective communications between departments to improve and standardize work flows.
- Collaborates with others to coordinate services, streamline work flow, standardize procedures, and/or drive positive outcomes.
- Identifies areas of non-compliance or vulnerability, developing, recommending and implementing corrective action plans to address or minimize risk.
- Keeps leadership informed of operations, and escalates complex issues requiring higher level direction.
- As necessary, responds to emergencies and/or calls from staff after regular operating hours.
- May participate in and/or facilitate ad-hoc committees and task forces.
PEOPLE:
- Supervises assigned staff, makes or provides input into hiring and termination decisions, develops work schedules, and reviews and approves timekeeping records.
- Sets and maintains expectations with all direct reports, and holds individuals and work teams accountable.
- Evaluates staff performance. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. Works with leadership when major disciplinary action is necessary and, if appropriate, in consultation with Human Resources.
- Provides opportunities for career development, role expansion, and cross-training.
- Develops department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
- Conducts staff meetings for informative and educational purposes.
- Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or recommending the initiation of investigative procedures.
- Ensures staff maintains current and appropriate professional credentials.
FINANCIAL MANAGEMENT:
- Assists in meeting financial targets by effectively managing and utilizing personnel and resources.
- Manages and monitors staffing to minimize labor costs.
- Monitors expenses and works with leadership to develop and implement corrective actions plans to address unfavorable variances.
- May participate or provide input in the operating and capital budgeting process.
PLANNING:
- Participates in departmental goal setting process and communicates goals to staff.
- Monitors staff productivity, ensuring optimal use of resources and makes appropriate changes in response to fluctuations in workload.
- Provides input to leadership chain of command on current and future needs of personnel to meet needs of clients and/or operational demands.
- May prepare reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.
- May assume responsibilities of manager role during his/her absence.
EDUCATION:
Bachelor's: Biology/Medical Technology or equivalent education/experience
CERTIFICATION & LICENSURE:
CLSL-Licensed Clinical Lab Scientist
TYPICAL EXPERIENCE:
5 years of recent relevant experience.
SKILLS AND KNOWLEDGE:
Solid understanding of Laboratory operations and workflows and how department’s process/workflow impacts other flows or departments.
Knowledge and understanding of applicable local, state, federal and other health care laws, regulations and requirements – e.g., TJC, Medi-Cal, Medicare.
Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
Demonstrated ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership.
Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.
Understands age specific needs in providing care to patient population served.
Demonstrates ability to handle confidential and sensitive issues.
Verbal and written communication and interpersonal skills.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.
Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.
Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences.
Ability to use essential software and applications associated with the role’s duties and responsibilities.
Job Shift:
Schedule:
Full TimeShift Hours:
8Days of the Week:
Monday - FridayWeekend Requirements:
As NeededBenefits:
YesUnions:
NoPosition Status:
ExemptWeekly Hours:
40Employee Status:
RegularNumber of Openings:
1Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $75.31 to $97.88 / hourThe salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
