Communications Supervisor

MONTEREY COUNTY

POSITION: EXEMPT - Communications Supervisor

We're hiring a Communications Supervisor that will be responsible for monitoring the activities of various shifts within the Communications Center. The activities include scheduling, SSM, and adherence to OGL's.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units
• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system
• Dispatches and maintains radio communications with ALS, CCT, and BLS units
• Monitors and documents response times of units
• Utilizes and maintains professional communications skills with all employees and customers including patients, facilities and public service agencies
• Completes and submits daily status reports regarding unusual incidents to Communications Manager
• Monitors system performance and communicates system demands to field employees
• Adhere to all company policies and procedures
• Assists in the collection of data for patient billing purposes
• Responsible for Adhering to all company policies and procedures

• Effective information systems security is a team effort involving the participation and support of every AMR employee who deals with information and/or information systems. It is the responsibility of every computer user to:

• Know and follow Information Systems security policies and procedures
• Attend Information Systems security training, when offered
• Report information systems security problems

SUPERVISORY RESPONSIBILITIES:

• Monitor waiting and active calls
• Provide proactive and on-line support for trouble shooting of equipment problems
• Provide dispatcher staffing coverage in emergent or crisis situations
• Assist in modifying calls or SSM plans to meet contract response requirements
• Ensure that OGLs are understood and followed
• Resolve immediate problems in the worksite
• Participate on accumulation of QI data
• Investigate incidents and complaints
• Assist in training and continuing education
• Maintain certification in all areas of Center
• Responsible and accountable for daily compliance of shift to performance standards
• Mentor employees, conduct performance evaluations if applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team-oriented approach with positive results
• Assist in driving performance management
• Comply with all employment laws and support affirmative action / equal opportunity and diversity goals

CONDITIONS OF EMPLOYMENT:

All candidates must successfully pass:

• A comprehensive background investigation.
• Pre-employment medical examination.
• A public safety CritiCall test used to measure multitasking skills, fast and accurate typing, decision-making under time pressure, memorization, and other factors.
• Special law enforcement background which may require the National Police Officer Selection Test (POST) (an entry-level basic skills written test).
• Psychological evaluation performed by a Monterey County investigator

• MINIMUM QUALIFICATIONS:
  High school diploma or GED. Minimum of 18 years of age.
• Emergency Medical Dispatch Certificate or previous dispatch experience preferred.
• At least one year of prior work experience within a high-profile EMS system.
• CAD and data entry experience with typing speed of at least 35 wpm required.
• Current CPR and First Aid certification or prior Paramedic or Emergency Medical Technician certification and experience preferred.
• Supervisory experience preferred.
• Knowledge of Counties geography.
• Effective oral, written and interpersonal communication skills.
• Color Vision: ability to distinguish and identify different colors.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View our employee's stories on how we provide care to the world at www.AtaMomentsNotice.com. 

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range: $75,000-$113,000 Annually