Supervisor, Intake (In-Office)

AdaptHealth Opportunity – Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.

Supervisor, Intake

This position monitors and measures a team of representatives that have a broad range of responsibilities including accurate and timely data entry, understanding and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Schedules can vary based on the need of the branch.

Job Duties:

• Ensures staff are appropriately trained and held accountable for achieving standards and goals.
• Follows through with the appropriate actions to resolve any questions generated from phone calls.
• Identifies root cause of issues and works with others to improve overall processes.
• Develops and maintains working knowledge of current HME products and services offered by the company.
• Assists in setting and maintaining department standards set forth by Manager.
• Assists with responsibilities of conducting one-on-one and general staff meetings.
• Assists in training and remediation as needed.
• Evaluates performance with key metrics.
• Ensures consistent administration of staff compliance with all company and departmental procedures.
• Ensures achievement of the quality audit program through monitoring, coaching and continuous feedback.
• Develops employee and team goals based on the organizational goals.
• Manages department budget and expenses.
• Prepares reports as needed for various departments and leadership.
• Ensures that the actions of the team and others support the achievement of Patient Experience scores.
• Maintains patient confidentiality and function within the guidelines of HIPAA.
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Perform other related duties as assigned.

Physical Demands and Work Environment:

• The work environment may be stressful at times, as overall office activities and work levels fluctuate.
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time.
• Able to lift to 5 to 10 pounds periodically as needed.
• Subject to long periods of sitting and exposure to a computer screen?
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
• Excellent ability to communicate both verbally and in writing?
• May be exposed to angry or irate customers.
• Must be able to drive and travel as needed.
• Ability to work independently with little or no supervision.
• Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Mental alertness to perform the essential functions of the position.
• Ability to work after non-business hours as needed. This also includes being on-call.

Competency, Skills and Abilities:

• Ability to appropriately interact with patients, referral sources and staff.
• Decision making, analytical and problem-solving skills with attention to detail.
• Strong verbal and written communication.
• Excellent customer service and telephone service skills.
• Proficient computer skills and knowledge of Microsoft Office.
• Ability to prioritize and manage multiple tasks.
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
• Effective at developing relationships.
• Conflict resolution skills.
• Team leadership skills.

Minimum Job Qualifications:

• High school diploma or equivalent. Associate degree from an accredited college preferred.
• Two (2) years’ work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required.
• Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.