Supervisor, Durable Medical Equipment (Dme) Operations

Description

We're looking for a Supervisor, Durable Medical Equipment (DME) Operations, working in Healthcare Systems and Services industry in Remote, Chicago, Illinois, United States.
WHO WE ARE: At Synapse Health, we're modernizing the experience of ordering Medical Equipment and supplies through a digital-first platform, enabling prescribers to focus on patients, not paperwork. We believe patients deserve exceptional care at home and are obsessed with delivering a best-in-class patient experience. At Synapse Health, our people are our greatest resource. We believe that curious and innovative people will help us achieve our mission to modernize the Medical Equipment and supplies industry and deliver a best-in-class patient and prescriber experience.
If you are looking to work in a rapidly growing team, Synapse Health is the right fit for you! To learn more about Synapse Health, we encourage you to visit our website at Synapse Health or follow us on LinkedIn at Synapse Health: My Company | LinkedIn
JOB SUMMARY:
The Supervisor, DME Operations is a cross-functional role that will support Synapse Health's Order Intake, Order Qualifications, and Order Fulfillment teams.
Synapse Health is looking for People Leaders who can be utilized as cross-functional People Leaders, while leading a team within one of our key areas of operations.

• The Order Intake team is responsible for driving our member experience. The People Leader over this area is responsible for leading our Order Intake Specialists who are the voices of the company interacting with patients, physicians, and vendor network.
• The Order Qualifications team is responsible for qualifying patients for their Durable Medical Equipment (DME). The People Leader over this area is responsible for leading our Order Qualifications Specialists who work to obtain insurance verification and the proper documentation necessary to fulfill an order.
• The Order Fulfillment team is responsible for ensuring patients' Durable Medical Equipment (DME) is fulfilled by Synapse Health's downstream members. The People Leader over this area is responsible for leading our Order Fulfillment Specialists who partner with our downstream vendors to fulfill orders and confirm orders have been received and the documentation meets are expectations on standards and standard operating procedures are followed.

JOB RESPONSIBILITIES & DUTIES:

• Manage a team of Order Intake Specialists, Order Qualification Specialists, or Order Fulfillment Specialists through the day-to-day operations of creating new and reoccurring orders.
• Partner cross-functionally to supervise teams that are answering inbound calls, from customers on a multi-line phone system; process and create orders through data entry of inbound calls, portal orders, and faxes; provide information to new and existing patients, troubleshoot common issues, provide virtual patient education, work with the other departments to find appropriate resolutions and escalate queries or concerns when necessary.
• Partner cross-functionally to supervise teams that are working with referral sources, prescribers and/or patients to gather required information and documentation to meet insurance guidelines inclusive of health plan authorizations, patient prescriptions, etc. and patient co-payment collections prior to products being routed to the fulfillment team.
• Partner cross-functionally to supervise teams that partner with Synapse Healths downstream vendors to ensure timely and accurate deliveries for our patients, inclusive of coordinating and confirming delivery times, managing delivery and vendor changes, and manages inventory management with downstream vendors.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Perform other job duties as assigned.