Supervisor, Desktop Infrastructure & Services

We currently have an opening for Supervisor, Desktop Infrastructure & Services. This position will ensure effective and efficient delivery, maintenance and support of the enterprise computing environment.  Working with the Dir., Infrastructure & Operations in the development of business and technology standards and best practices for the department and cross-technical teams throughout the business.  Working with the Dir., Infrastructure & Operations to ensure all enterprise computing operations, including the integration of new technologies and remote capabilities are available and appropriately configured and patched for all employees. Oversees the development of procedures and processes for enterprise systems operations.  Responsible for ensuring the enterprise has the capability to support new technologies and maintain high levels of systems performance and reliability.  Assist in the development of plans, and budgets for all assets in area of responsibility.

 

Cobb Electric Membership Corporation (Cobb EMC), a not-for-profit electric cooperative, safely delivers reliable electricity to more than 180,000 residential and commercial members in Cobb, Bartow, Cherokee, Fulton, and Paulding counties. Cobb EMC’s distribution system consists of 9,000 miles of line over 432 square miles. With more than 200,000 meters served, Cobb EMC is one of the largest of Georgia's 41 EMCs and among the largest of the nation's 900 EMCs. We are proud to be one of the Top 10! SEPA's Utility Solar and Utility Energy Storage Rankings highlight the Top 10 utilities in each category for the most total megawatts or watts per customer put on-line in 2016.

 

We offer great benefits effective day one of employment and an outstanding 401K match with additional company contribution. Visit the Benefits section on the Careers page for complete details!

 

Major Responsibilities:

NOTE: The following are major responsibilities of this position. They are not intended to cover each aspect of the position as the scope and duties may change or be temporarily altered based on the current business needs of the Corporation. The basic requirement of every position is to perform all tasks as assigned by the reporting authority.

 

Safety and Corporate Standards

• Perform all work in a safe manner, encouraging others to do the same, and reporting unsafe conditions.
• Abide by all corporate standards, policies, by-laws, rules, and regulations.
• Complete all assigned work in an accurate, timely, and efficient manner.
• Maintain a neat and orderly work area.                                                                                                                                                                  

Computer Hardware and Software Installation and Administration

• Ensure the installation, administration, and maintenance of all computing hardware and software.
• Diagnose, document when needed, and implement solutions to hardware and software issues as required.
• Schedule hardware and software maintenance tasks with peers, reports, vendors and the business units as required.
• Ensure service vendors are contacted and follow through to verify that equipment is properly repaired and serviced.
• Ensure Service Desk is effectively maintained; ensure reported issues are properly resolved and documented.
• Monitor desktops, laptops and other employee computing devices for current service packs or version changes.
• Research future technology needs for the company, making recommendations as needed

Budgeting and Purchasing

• Research future hardware/software needs, making recommendations as needed.
• Assist in the annual budgeting process for software and services.
• Assist in the procurement of software and service solutions.

Supervision

• Manage subordinate staff employment activities (hiring, promotion, discipline, training and termination.)
• Appropriately document actions in employment issues.
• Facilitate subordinate staff growth though coaching and positive reinforcement.
• Analyze and manage workload and schedules.
• Monitor performance and conduct performance planning and review sessions.
• Ensure fair and consistent treatment of department employees.
• Actively support the efforts and intent of Equal Employment Opportunity

 

Minimum Qualifications:

Bachelor’s Degree or vocational/technical school diploma in technical computer field or equivalent work experience.    

Minimum seven (7) years’ experience delivering, maintaining and supporting an enterprise computing environment which includes, but not limited to:

• Facilitate discussions regarding pricing, SOW’s including contractual terms for enterprise applications and services
• Data transmission concepts, including fiber optics and Ethernet protocols
• Design, implementation and maintenance of VMWare or Microsoft Hyper-V virtualization framework, Enterprise Class Storage Systems, Enterprise Class Backup & Archival Systems, Enterprise Active Directory Systems, and Windows & Linux Server Farms
• Establishment and maintenance of inter-company relationships
• Negotiate pricing, SOW’s along with contractual terms for technology related products and services
• Facilitate design sessions with internal peers/colleagues and vendors for hardware/software solutions
• Installation, maintenance and repair of, desktop, laptop, tablet and/or server hardware/software solutions

SKILLS:

Previous experience with installation, maintenance, administration and support of various types of Desktop/Laptop, Tablet, Server and Appliance hardware and related operating systems and associated software.

Proven ability to plan and coordinate activities among direct reports, peers, colleagues and vendors.

Proven ability to manage an enterprise service desk, identifying and reporting on key performance metrics

Proficient in using software utilities to analyze and resolve software, desktop/laptop, server, storage and network problems. 

Proven ability to create, support, present and track financial/return on investment analysis for technology solutions.

Demonstrated ability to identify and remediate network, storage, server or backup/recovery inefficiencies that could compromise the company’s business continuity objectives.

Demonstrated ability to analyze, isolate, document, and resolve problems and to sufficiently articulate the problems and solutions to varied technically knowledgeable audiences.

Demonstrated ability to facilitate design and troubleshooting sessions with peers, colleagues and vendors

Knowledgeable of basic project management concepts with a history of putting those concepts into practice

Demonstrated ability to apply hardware or software solution design concepts

Proven oral and written communication, planning, and decision-making skills; effective interpersonal skills.

 

PREFERRED:

Previous utility industry experience.

Demonstrated public speaking and presentation skills.

Certifications – Azure, MSCP, Office365

 

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pass company-required physical exam. 

Light work.                                                                                                                                                                                                                                           

Examples:  Work performed involves primarily sitting at workstation and frequently operating a personal computer and other office equipment, occasionally standing and walking for extended periods of time.

 

WORKING CONDITIONS:

Work in general office environment.  Work time in excess of normal workweek, as needed.

                                                                                                                                                                                                                                           

WORKING RELATIONSHIPS:

INTERNAL:

      Receive direction and instruction from up-line management.   

      Provide direction and instruction to subordinate staff.

      Communicate with other departments regarding applications/systems.   

 EXTERNAL:

     Effectively serve all customers to achieve increased customer and public support of the Corporation.

Work with vendors/service providers on all enterprise technology initiatives, including planning for system enhancements and/or new technology initiatives.  

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CORE Competencies:

 

Customer Focus

Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services.

 

Communication

Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point.

 

Teamwork

Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.

 

Innovative Thinking

Looks out for new and innovative approaches that will improve efficiency. Embraces and champions new ideas and encourages others to do likewise. Recognizes and rewards people and teams who are creative and innovative.

 

Safety Focus 

Perform all work in a safe manner, encouraging others to do the same, reporting unsafe situations. Hold safety as an essential organizational value and promote an enterprise-wide, safety-first culture at CobbEMC.

 

 

 

EOE/AA F/M/Vets/Disabled/Reasonable Accommodation Employer Drug-free Workplace