Supervisor - Collections

Job Summary

The Collection Supervisor is responsible for managing the collection process for AR Collection Project(s) and/or permanent AR Collection assignments. They perform and/or facilitate the process to interview, train, and mentor a team of collectors and track their collection activities and performance. The Supervisor facilitates and conducts bi-monthly calls with assigned clients to discuss monthly targets and AR Collection activities.

The Supervisor is responsible for all collection activity related to their assigned clients. They manage the process of research and follow-up on all outstanding insurance invoices through claim resolution to ensure timely collections within department guidelines. They ensure all activity related to collection efforts is documented thoroughly and follow best practice collection guidelines. They will analyze metrics to address trends to communicate with the client and assess strengths of team members to assist in development and allocation of resources to assure team and client success.

The Supervisor is expected to complete the following monthly actions:

• Complete requisitions for new employees
• Interview, hire and train (or assign training)
• Recommend and approve pay increases, scheduling changes, and employee leave
• Timely review and approval of timecard punches and weekly timesheets
• Ongoing department training
• Weekly performance tracking and reviews
• Weekly quality tracking and reviews
• Employee discipline and timely follow-up
• Meet department and organizational SLAs
• Facilitate L10 meeting with staff
• Creates culture of accountability and ownership of results through clear expectations

At TANYR, we seek to add only ideal team players who can flourish in our culture and embody the characteristics of our Core Values:

• Loyal to the Company
• Hardworking
• Dedicated to Excellence
• Honesty and Integrity
• Faith

  Role and Responsibilities

• Leads communication efforts between team and management
• Translates and oversees organizational strategies for assigned department goals
• Drives continuous improvements in processes and systems
• Manage the resolution of client issues and ensure appropriate follow-up is done to manage client relationships
• Active participation and documentation of client meetings
• Exhibits an ability to identify and analyze root causes
• Exhibits the ability to prioritize, multi-task and meet daily productivity and month-end closing deadlines
• Ensures staff are appropriately trained and held accountable for achieving standards and goals.
• Conducts one on one meetings with team members
• Assisting with training material development
• Ensure daily accomplishments work towards company goals for cash collections and Accounts Receivable over 90 days
• Understand and adhere to state and federal regulations and company policies regarding compliance, integrity, patient privacy, and ethical billing and collection practices
• Research outstanding balances and take necessary collection action to resolve in a timely manner; recommend necessary demographic changes to patient accounts to ensure future collection
• Research assigned correspondence; take necessary action to resolve requested information promptly; establish appropriate follow-up
• Utilize the most efficient resources to secure timely payment of open claims or invoices, giving priority to electronic solutions
• Identify patterns of short-payment or non-payment and bring them to the attention of appropriate supervisory personnel
• Review insurance remittance advice for accuracy.
• Identify internal/external billing errors, short payments, over payments and unpaid claims and resolve accordingly, communicating any needed system changes
• Review residual account balances after payments are applied and generate necessary adjustments (within eligible guidelines), overpayment notifications, refund requests and secondary billing
• Maintains appropriate staffing levels
• Provides coaching, counseling, and disciplining to direct staff
• Addresses problems with work quality, issues between employees, and other concerns in an effective, timely manner
• Ensures staff are appropriately trained and held accountable for achieving standards and goals. Develops the 30-60-90 day success plan for new employees
• Prepares and presents timely performance reviews to assess team members for potential, strengths and development needs and conduct career development discussions to grow the talent pipeline
• Utilizes and develops team lead to assist with management of team and client success
• Drives continuous improvements in processes and systems through timely quality reviews of staff performance
• Performs routine quality reviews to identify productivity, process, or training opportunities
• Cultivate a positive and collaborative team culture, encouraging professional growth and development
• Ability to independently obtain and interpret information
• Work within specified deadlines and stressful situations
• Understand and adhere to HIPAA and PHI guidelines and all applicable state and federal regulations and company policies
• Meet department quality and productivity standards
• Responsible for professional and effective verbal and written communication with both internal and external customers
• Communicate clearly and professionally, both in written form and orally, with internal and external customers
• Works as necessary to meet department goals and objectives
• Perform other tasks or special projects as assigned or deemed necessary
• Exhibit a willingness to learn, problem solve and assist others while openly and actively participating in the TANYR culture

Qualifications and Education Requirements

• Minimum 5 years’ experience in medical collections with a working knowledge of managed care, commercial insurance, Medicare, and Medicaid reimbursement; home infusion experience preferred.
• Working knowledge of automated billing systems; experience with Care Tend, CPR+, and/or Brightree preferred.
• Working knowledge and application of metric measurements, basic accounting practices, ICD-10, CPT, and HCPCS coding preferred.
• Ability to prioritize, problem solve, and multitask.
• Excellent interpersonal, communication, and organizational skills.
• Intermediate proficiency with Microsoft Office Suite, specifically MS Word and MS Excel preferred.

Benefits at TANYR

Health Insurance

Dental Insurance

Vision Insurance

Long Term Disability paid by TANYR

Term Life Insurance paid by TANYR with option to elect additional coverage

401K with company match

Supplemental Insurance Plans

Paid Time Off

Paid Holidays