Supervisor- Call Center

Alacrity Solutions
Call Center Supervisor
Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process.To learn more, visit www.AlacritySolutions.com.
The Call Center Supervisor is responsible for helping oversee the day-to-day operations of the Call Center and its employees.
Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

• Ensure employees understand and comply with all Call Center objectives, performance standards, and policies.
• Being visible and available to assist with questions and/or help employees when needed.
• Proactively monitoring and evaluating employee performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Enforce company policies and procedures.
• Help with performance improvement plans and progressive action steps.
• Assist with the training and ongoing development of Call Center employees.
• Perform other duties as needed or assigned.

Skills & Requirements:

• 3-5 years supervisory experience in a Call Center environment.
• Ability and willingness to work non-standard workweeks; willingness to work additional hours or adjust work shift(s) as determined by business needs.
• Proficient computer and keyboarding skills, including Microsoft Word, Excel and Outlook, with a strong knowledge of web-based software programs.
• Comfortable working in a fast-paced environment.
• Self-motivated and independently able to prioritize tasks and resolve issues.
• Experience working in the insurance industry (property, casualty and auto) is considered a plus but not required.

Supervisory Responsibilities:

• Supervise Team of Call Center Agents

Physical & Mental Demands:
The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
• Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

Starting salary range:
$20.00- Starting Hourly wage
Job Specifics:

• Office based position- Irving, TX
• Full-Time hours- per need of opening

Travel Required:

• N/A

Why Choose Alacrity:

• Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• PPO & HSA Health Plan options.
• 401K plan options
• Paid Time Off Accruals
• Paid Holidays

Affirmative Action/EEO Statement
Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
How Long We Retain Personal Information:
We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.
 

Powered by JazzHR

xXwN7CmznQ