Supervisor

Summary

The Retail Supervisor is responsible for creating and ensuring an exceptional customer experience for our customers. This role ensures all sales are compliant with state regulations, and that customer needs are met and consistent with individual treatment plans. In addition to sales duties, the Retail Supervisor assists in cash and inventory management, opening and closing the store, and directing, leading and coaching the retail team.

Essential Functions and Responsibilities

Supervisory Responsibilities

Inspires and motivates teams by leading by example, creating a positive atmosphere, encouraging a customer first philosophy, and promoting a global mindset

Spends majority of time on the retail floor overseeing staff and ensuring exceptional customer experience

Supports training and development of team members and consistently coaches team members on service and product knowledge

Promotes selling and service skills to achieve sales goals and KPIs

Partners with the managers on goal setting and the establishment of daily/weekly/monthly performance objectives

Strategically plans daily agenda to ensure adequate staffing and continually monitors breaks and floor coverage

Assigns and oversees daily tasks to ensure the efficiency of sales, inventory, and security functions

Communicates daily specials and operational updates to staff

Swiftly intervenes and de-escalates customer concerns and complaints

Holds staff accountable for handbook policies such as attendance, uniform, cash handling, and other standards

Ensures the store is maintained to high standards of aesthetics, merchandising, organization, and cleanliness

Upholds security and safety measures, and ensures compliance with all applicable regulations

Partners with Management on employee behavioral issues and development, may participate in delivering constructive feedback, disciplinary actions, and performance reviews

Identifies and communicates business opportunities pertaining to product assortment, operational processes, increasing sales, and team development, and participates in developing and executing action plans

Responsible for opening and closing the store as assigned

May assume specific areas of responsibility assigned and outlined by Management, such as but not limited to scheduling, time/attendance tracking, education, accounting, supply ordering, etc.

Performs other related duties as required.

Sales Responsibilities

Ensures all customers are logged in the state mandated patient tracking system

Performs all sales transactions in compliance with state regulations governing the sale of cannabis products

Complies with all state regulations as well as Justice Cannabis Co's operating policies, procedures and practices

Completes required documentation for product sales

Oversees front and backend dispensary operations in collaboration with Management

Assists Customers with product selection based on their defined treatment plan

Ensures all sales and transactions are entered in POS and inventory management systems

Complies with all safety and security protocols for dispensary staff

Achieves daily/weekly sales objectives by seeking opportunities to introduce new and alternative products to dispensary customers; and, educating customers on products

Performs assigned administrative tasks (customers/sales tracking)

Answers phones, returns voicemails, and takes telephone orders.

Fills online orders as well as ensures product menu is up to date.

Establishes on-going relationships with customers and completes customer profiles to assist in future sales and service

Maintains knowledge on new and existing products via vendor training resources and cross-training with the management and medical Team Members

Maintains knowledge of the cannabis industry and the effects of and uses for cannabis as a therapeutic tool for personal well-being

Performs other related duties as required.

Inventory Responsibilities

Picks and builds orders, and products for sales orders

Supports with morning and evening inventory counts

Assists in the receipt and in-processing of incoming product deliveries

Supports in the physical recording of daily inventory

Assists in inventory cycle counts

Performs other related duties as required.

Cash Handling

Follows dispensary cash handling policies for drops and deposits

Responsible for counting and closing daily tills and ensuring balanced counts

Coordinates with Management to conduct cash counts

Ensures cash is bundled for pickup in accordance with bank guidelines

Performs other related duties as required.

Cultural Responsibilities

Embodies Justice Cannabis Co's values and models our code of conduct

Builds strong and effective internal, external, and cross-functional relationships.

Is committed to helping create and maintain a fun and productive work environment

Actively participates in team building and cultural development

Values Honesty, Integrity, and Direct Communication

Assumes positive intent but does not operate on assumption

Qualifications

Two or more years of supervisory experience preferably in a retail or hospitality environment with cash handling responsibility

Proven record of inspirational team leadership is preferred

Must be at least 21 years of age and possess a valid driver's license or state ID

Must pass all required background checks, certifications, and DOH affiliation requirements

Professional written and verbal communication and interpersonal skills

Must have strong organizational skills, high attention to detail and the ability to multi-task

Computers and Technology

Must be computer literate with the ability to learn operational systems (MJ Freeway, Leaflogix, Veriscan, Microsoft office, and Metrc, etc.)

Experience working with Outlook email and Microsoft Office suite

Work Environment and Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.