Summer Technology Assistant (Temporary)

Casual Wage

Summer Technology Assistant (Temporary)

Part Time

Dean of the Faculty

Information Technology Services - Classrooms, Digital Media and Events

$15.00 - $16.00 / hour

Colgate University is a special place to work and offers many unique opportunities, including the ability to work with and among world class faculty and staff at a highly selective residential liberal arts institution. This position provides an opportunity to become familiar with the variety of regular positions that are available at the University, as well as the ability to add employment at a distinct University to your resume.
Successful candidates for this position will earn sick leave, paid time off, free parking, and a University ‘Gate Card that provides access to fitness facilities, athletic and cultural events, as well as a discount on many items at the University Bookstore.
This type of appointment is not approved to work more than 999 hours per year for all positions combined. Should incumbents work more than a total of 999 hours in a year the appointment may not continue beyond one year of service.
Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the university community. Comprised of several functional areas – Classrooms, Digital Media & Events; Data Analytics & Decision Support; Engagement & Support; Information Security; Learning & Applied Innovation; Services & Shared Infrastructure – ITS prides itself on exceptional customer service and building collaborative relationships to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan.More information can be found https://www.colgate.edu/about/third-century-plan.

Each summer, the Information Technology Services department seeks additional staffing to complete the many projects and summer operational procedures that must be accomplished to prepare for the upcoming academic year. The staffing needs can vary by project, and in skill level required, and in many cases the skills can be learned on the job. Typically, our work load requires us to staff for service desk assistance, classroom technology maintenance, inventory and review of equipment – including the deployment of new equipment and the retirement of older equipment, webpage and other communication updates, wired and wireless networking maintenance, as well as other tasks critical to the support.
We are seeking candidates who not only meet the technical requirements of the position but also demonstrate a commitment to embracing diversity of thought. We value perspectives from individuals with varied backgrounds, experiences, and viewpoints. The ability to collaborate effectively with colleagues who may have differing opinions is essential for success in this role.
Under direct or indirect supervision, after training and standard procedures are explained, the Information Technology Assistant will be tasked with some of the following:

• Respond to inquiries and request for help and providing customer service in person, on the phone, or over email to answer questions, assist in providing one of our many services, or assisting in the resolution of technology problems.
• Assist with the maintenance and/or installation of computer and/or AV equipment or wired/wireless network devices in offices and/or classrooms and/or other spaces on campus. This includes the testing of new hardware, as well as inspecting and assessing equipment used for loaning.
• Test newly installed software, and work under supervision to develop a training program for student staff.
• Assist with revisions of web content.
• Setup and/or breakdown and cleanup of physical space.
• Assist with general database entry and/or verification of data and clean up.

• Effective oral and written communication skills.
• Ability to follow set protocols and follow instructions.
• Ability to work independently.
• Punctual and dependable.
• Willingness to embrace a diverse population.
• Able to set up and connect/disconnect computer systems, including, but not limited to laptops, docking stations, and monitors.
• Able to work on multiple projects simultaneously.
• Willing to learn new skills and try new experiences.
• Willingness to learn and reflect on challenges.
• Depending on duties: a current valid driver’s license, in accordance with the University’s Driver Safety and Motor Vehicle Use Policy is required.

• Knowledge of computers – both Windows and Mac OS.
• Knowledge of tablets and mobile devices.
• Basic understanding of a computer network.
• Experience with Equipment Lending Software/Connect2.
• Experience with Camera and Video Equipment.
• Experience with DSLR Cameras.
• Experience with Audio Capture Equipment.
• Experience with 3D Printers.
• Experience with Website Builders (i.e. WordPress, Google Sites).
• Ability to lift and/or move equipment.

Highschool diploma or equivalent.

2024CW008Posting

Yes

May 20th – August 23rd, 2024
40 hours per week

04/09/2024

Yes

Please share a diversity statement with us that highlights your commitment to inclusion.
Colgate is committed to attracting and retaining a diverse faculty, staff, and student population. We strive to be an inclusive community — one that embraces and values diversity (in the broadest sense possible) in an environment of mutual respect, communication, and engagement. A variety of cultures and perspectives enriches the quality of campus life, and the opportunity to share different views and experiences is at the core of Colgate’s educational enterprise. These differences can include but are not limited to: race; ethnicity; gender and gender expression; sexual orientation; socioeconomic status; geographic background; national origin; culture; age; mental, cognitive, and physical abilities; religious beliefs; and political beliefs.
As a result, we ask all candidates seeking consideration for the Summer Technology Assistant position to submit a diversity statement with their application materials. You can upload the statement under the Diversity Statement document heading. A diversity statement may be any length (e.g. a short paragraph, a page) explaining your experiences, contributions, and/or commitments related to diversity, equity, and inclusion. Examples of topics you may discuss include (but are not limited to): 1) how your experiences or competencies might serve to advance the university’s commitment to creating a diverse and inclusive campus, 2) your experiences working with diverse populations, or 3) how you will contribute to the university’s strategic initiatives in this area (see “Colgate’s Diversity, Equity, and Inclusion Plan”:https://www.colgate.edu/about/third-century-plan/plan-diversity-equity-and-inclusion).
For guidance, please refer the Office and Equity and Diversity Website for a Diversity Statement Guidehttps://www.colgate.edu/about/offices-centers-institutes/provost-and-dean-faculty/equity-and-diversity.

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.

CAMPUS CRIME REPORTING AND STATISTICS
The Department of Campus Safety will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: https://www.colgate.edu/about/offices-centers-institutes/dean-college/campus-safety-staff/clery-compliance. Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at cusafety@colgate.edu.