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Form of workJob Description
Success Team Manager
Chicago
Who We Are and What We Believe:
Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students of color from under-resourced communities as they get into college, graduate, and go far in life. We achieve this mission by providing one-on-one guidance during the college application process through college graduation and the successful launch of their careers.
Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.
When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our fields, we are driven by our mission and extremely proud of the work we do.
What You Will Do:
The primary responsibility of the Success Team Manager is to ensure the delivery of high-quality services within our College Success Program. The Success Team Manager manages 3 – 7 College Success Advisors and oversees their development, performance, satisfaction, and retention. The Success Team Manager also provides quality direct services to a small caseload of students, and tracks and records student progress in a database, using both quantitative and qualitative data.
Primary Responsibilities:
Program Management - 35%
- Ensure the delivery of high quality, consistent services within our College Success Program – through observation, group & individual staff meetings, reports, and other feedback
- Meet regularly with the Success Program Director and National program team in order to set and assess programmatic goals
- Communicate, manage, and achieve team program benchmarks
- Track team progress in campus relationship management, campus visit scheduling, student engagement (% active, days since contact) and student outcomes (goals achieved, services accomplished)
- Work with Success PD to create and manage campus visit calendars each semester
- Manage program resources to ensure that your team has what they need in order to do their job (materials, training, technology, supplies, appropriate time, coaching, and reasonable campus meeting space)
- Actively look for opportunities for curriculum, training, and other program improvement and bring ideas to Success PD
- Track budgets for scholarships and program expenses when appropriate
- As assigned by the PD, support the efforts of the transition program, bringing success candidates from the Access Program to the point where they are ready to be supported on campus and engaged as a Bottom Line student
- As assigned by the PD, support the Success Direct recruitment efforts and intake meetings
- As assigned by the PD, facilitate the confirmation process for Success Direct candidates
- Support adjustments to the Success Direct recruitment, confirmation, and intake process throughout the season as needed
- Facilitate, track, and review the comprehensive assessment process biannually, with support from the Success PD and National Program Team
- Effectively create and manage project plans for assigned project(s), and ensure that assigned project(s) are delivered with the highest quality, on-time, and within budgetary requirements
Staff Management (50%)
- Manage a team of 3-7 Advisors, each of whom is supporting a caseload of approximately 80 college students
- Meet regularly with team members one-on-one to assess progress toward individual performance goals and team program goals
- Maintain a supportive, inclusive, positive work environment within the team, including but not limited to leading weekly team meetings and supporting Advisors both on and off site
- Support the Success PD in hiring, onboarding, and training new College Success Advisors
- Coach staff through challenges, creating space for staff to explore growth opportunities
