Success Coach

COMPANY OVERVIEW

Are you ready to start a career with an organization dedicated to lifting lives out of poverty throughout the State of Florida? At United Against Poverty, we care deeply about the communities we serve and believe that poverty is not permanent; and that people are not defined by their current circumstances. Our member grocery and other supportive programs ensure our community members have access to the resources, crisis care, case management, food and household subsidies and transformative education necessary to stabilize their current situations and permanently improve their lives for the future.

POSITION SUMMARY

STEP Coaches at United Against Poverty are critical to the long-term success of our member participants and we could not positively impact so many lives without them! As a member of the Programs team, the STEP Coach will facilitate the classroom portion of the STEP program, direct community outreach to ensure classes are full and prepare participants for long-term employment success. Following the STEP program and eventual employment, the STEP Coach will continue to support the participants’ successes and provide coaching. The STEP Coach is part of a team that provides classroom training, and personalized job retention support to assist motivated participants to move from poverty to economic self-sufficiency. Our goal is to motivate and empower participants with individual/professional support to reach their goals.

WHAT YOU’LL BE DOING

· As part of a team the STEP Coach will facilitate classroom training for the STEP program using the STEP curriculum for emotional intelligence, job acquisition and workplace skills.

· Completing all intake processes, pre and post testing and evaluations necessary.

· Assisting participants in developing Career Plans based on their ability, aptitude, and ambition.

· Working alongside other program team members to actively recruit adult participants into the STEP program.

· Assisting participants in developing Financial Plans to increase personal savings, decrease personal debt and establish or improve their credit score.

· Working alongside participants using a traditional case management model, to track progress through case notes and data collection.

· Providing individualized assistance and skills training on a case by case basis as needed with referrals to other programs as necessary.

· Undertaking outreach with community partners to generate STEP participants. Managing internal referral process from Intake department, scheduling and leading all orientations for STEP classes.

· Providing one-on-one job coaching in preparing participants for graduation from Phase I to Phase II of the STEP program.

· Using HMIS for client tracking; ensuring timely input of all case management notes and evaluations necessary to track client progress per program requirements.

· Completing required assessment at intake for Self Sufficiency Matrix and Community Impact Analysis. Maintaining all required documentation necessary for the STEP program.

· Generating all applicable reports as required to track program progress.

· Assisting with all other ad-hoc department projects as needed.

ESSENTIALS THAT WILL MAKE YOU SUCCESSFUL

· Strong communication, organizational and interpersonal skills.

· Facilitation skills and the ability to create engaging and fun classroom environment.

· Proficiency with technology and using computer systems.

· Ability to develop rapport with individuals dealing with many types of life situations.

· Self-motivated with initiative and the ability to work individually or as a team member.

· Ability to multi-task in fast-paced environment.

· Positive attitude even in the face of adversity.

· Effective decision making and problem-solving skills.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS

· Bachelor’s degree in Social Service, Education, Business or related field; or equivalent work experience.

· 3-5 years’ experience in a similar programs and/or non-profit role. Workforce development experience is also preferred.

· Bilingual preferred (English/Spanish)

PHYSICAL WORK REQUIREMENTS

Must be able to sit for long periods of time and move frequently throughout the day. Will be exposed to members of the general public on a regular basis. Frequent travel may be required.

ACKNOWLEDGMENT:

THE ABOVE JOB DESCRIPTION IS MEANT TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED AND IS NOT INTENDED TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND SKILLS REQUIRED FOR THE POSITION. ALL JOB REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO FOLLOW ALL JOB-RELATED DIRECTIVES REGARDLESS OF WHETHER OR NOT THEY ARE SPECIFICALLY OUTLINED IN THIS JOB DESCRIPTION PROVIDED THEY ARE IN COMPLIANCE WITH FEDERAL, STATE AND LOCAL LAWS.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: United Against Poverty provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person