AddressAbout the role:
As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand and resolve Accounts Receivable (AR) issues. You will work as a partner with our customers and sales teams to identify root cause for chronic and singular payment issues. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties throughout the collections process.
What's in it for you:
- $40,000-$45,000 base salary + performance bonuses
- Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match.
- Advancement opportunities within a robust Accounting and Finance team
- Up to $5,000/year in tuition reimbursement
- We win wherever we go – Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing:
- Manage and report on a portfolio of customer accounts.
- Understand TQL’s billing process and provide guidance to customers and sales representatives to help avoid payment issues.
- Conduct detailed account research to resolve billing disputes, while documenting and communicating reasons for payment discrepancies.
- Maintain excellent customer relations through timely and accurate communication on both internal and external questions while answering external requests for information.
- Keeping detailed notes, creating reminders, and annotating follow-up within the financial resolution software
- Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies.
- Escalating accounts to your supervisor/manager when appropriate
What you need:
- 1-3 years experience in billing, accounting and/or finance
- Bachelors degree preferred
- Strong independent decision-making skills with the ability and confidence to effectively communicate your decisions to management.
- Exceptional communication, collaboration, and interpersonal skills
- Critical thinking and problem-solving skills with a focus on customer service.
- Conflict resolution experience, the ability to work with valued customers while maintaining a professional demeanor
Where you'll be: 1701 Edison Dr., Milford, OH 45150
