Subsidy Specialist

WHO WE ARE: Healthy Kids is NY & NJ's fastest-growing provider of Early Learning, Before and After School, and Summer Camp Programs with over 100 locations and growing. We are reinventing accessible and affordable childcare for today’s families and creating opportunities for teachers and caregivers to do what they love (and feel valued while they’re doing it). Join our award-winning community to provide the quality program children deserve while pursuing your own professional growth and development. Learn more about working with us here.

We are seeking a motivated individual to join our Subsidy Team as a Subsidy Specialist. The Subsidy Specialist is our first point of contact for families interested in tuition assistance. The Subsidy Specialist is responsible for managing the child care approval, billing, and payment processes with various Subsidy programs in multiple states.

PAY: $18 per hour

HOURS: Mon-Fri, 9am-3pm

JOB STATUS: Part-time, non-exempt

RESPONSIBILITIES

Responsible for the management of the child care subsidy program for each Healthy Kids site; this includes:

• registering new sites to accept subsidies
• renewing existing registrations
• completing any requests from governing state subsidy agencies
• maintaining registrations
• billing state agencies
• collecting and reconciling payments from agencies and/or parents

In addition, you will:

• Build sustainable relationships and trust with families through open and interactive communication
• Work collaboratively with caseworkers
• Develop a thorough understanding, and keep up to date, on the knowledge and use of state subsidy software systems such as CCTA and Kinder Connect.
• Maintain accurate records/files for each child, meeting all documentation requirements for financial assistance
• Ensure a high level of service with a commitment to changing lives
• Manage large amounts of emails and phone calls in a timely manner

QUALIFICATIONS:

• Proven customer support experience or experience as a client service representative, caseworker, or similar position
• Strong phone contact handling skills and active listening
• Ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong attention to detail and accuracy
• Strong data entry skills
• High School diploma or the equivalent
• Ability to read and communicate effectively in English
• Must demonstrate the willingness to work in a team environment and be a team player
• Possesses the ability to adjust to changing workflows and processes
• Ability to work with limited supervision & still be productive, timely, and accurate

BENEFITS:

On-Demand Pay

Telehealth Benefits

401(k) for eligible employees

Sick Time Off

Career Development

Certain applicants qualify for tuition assistance, get in touch for more details.

Healthy Kids is dedicated to creating a workforce that promotes and supports diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Healthy Kids Programs makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, visit: healthykidsprograms.com