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Position Purpose & Scope:

Under the direct supervision of the Program Supervisor- Subsidy Payments the Subsidy Payment Technician’s primary duty is to calculate timely and accurate payments to Child Action, Inc. providers.

Initial training for this role will be conducted onsite or virtually; however, upon completion of said training this will become a 100% work from home position. The incumbent must possess an excellent understanding of customer service and ability to work independently while utilizing cloud systems such as zoom, teams, and agency programs.

Typical Duties: (This is an essential functions of the job)

• Comply with all applicable program regulations. Responsible for understanding reimbursement policies and formulas used to pay childcare providers
• Reviews and compares information on monthly attendance forms to the authorization on file and determines if forms are ready for payment processing
• Determines if clarification is needed prior to payment calculation or if follow-up is needed after payment calculation
• Communicates this determination to the appropriate agency staff in a timely manner
• Processes and calculates monthly payment to childcare providers based on the authorization and attendance form using an on-line payment calculator system
• Is attentive to detail on what is reimbursable vs. not payable
• Tracks payment data per regulations and applies payment limits as required by regulations
• Processes and calculates payment adjustments
• Assists in checking payment calculation of other payment department staff
• Works with other agency staff to resolve payment-related issues
• Contacts providers regarding payment clarification/issues
• Assists with reviewing payment policies/procedures
• Assists with development and testing of software changes, as needed
• Assists with training new staff
• Assists all staff with payment calculation inquiries
• Attends staff meetings
• Performs weekly assignments assigned by the department supervisor that are different from the daily duties. These duties are assigned on a rotation basis.