Student Support Specialist (Part-Time, Contract)

PunkTorah Inc, the umbrella organization of Darshan Yeshiva (DY) and Pluralistic Rabbinical Seminary (PRS), is seeking a friendly, communicative person to serve as our Student Support Specialist. The primary goal of the Student Support Specialist is to ensure our students have an amazing experience at DarshanYeshiva.org and JewishPluralism.org.

The Student Support Specialist will work with students from around the world who are in both the beginning and advanced stages of online, Jewish learning. The ideal candidate has a “people person” personality and is ridiculously diligent at recording details and managing processes without feeling overwhelmed.

Role and Responsibilities

- Receive and vet potential students for DarshanYeshiva.org and JewishPluralism.org.

- Onboard students, guiding them through the enrollment process.

- Check in with students quarterly to assess their progress and address any concerns.

- Provide timely responses to inquiries through the help desk using FreshDesk and FreshSales.

- Maintain accurate student records using Google Sheets.

- Identify opportunities for process improvements to enhance the student experience.

Technology Used:

Google Sheets, FreshDesk, FreshSales, Gmail, Slack, texting, Zoom, phone, social media

Traits:

- Passion for pluralistic approaches to Judaism and Jewish education.

- Previous experience in customer/client/student-facing roles preferred.
- Knowledge and experience with above technology preferred and an ability to learn and adapt to new systems/processes.

- Excellent interpersonal skills with a winning personality.

- Amazing attention to detail. When you apply, do so through Indeed and make sure to include a cover letter that starts with “Shalom” that way we know you DO that have attention to detail

- Ability to self motivate, set your own schedule and meet deadlines

- Experience in Jewish studies, education, religious or cultural life, or conversion to Judaism is beneficial.

Hours and Compensation:

- Part-time, contract position with opportunities for growth and advancement in technology, education or business management.

- 100% remote with flexible hours within Eastern Time office hours.

- Four-day workweek (Monday-Thursday), 4 hours per day.

- Flexible schedule during the workday.

- Four weeks paid time off to use any way you wish.

- Paid Shabbat and Jewish holidays off.

- Paid Federal and state holidays off.

- Annual compensation of $17,000 USD (paid bi-weekly or monthly based on preference).

Job is open until filled, with an expected start date of May 1st. Please send questions to people@punktorah.org. Please read the job posting BEFORE applying, as direction for applying are in the listing.

Job Types: Part-time, Contract

Pay: $17,000.00 per year

Expected hours: 16 per week

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance
• Work from home

Experience level:

• 1 year

Shift:

• 4 hour shift

Weekly day range:

• No weekends

Work setting:

• Remote

Work Location: Remote