Student Services Support Center Counselor

Salary: $18.59 - $27.57 Hourly
Location : Dobbs Ferry, NY
Job Type: Full Time Staff
Remote Employment: Flexible/Hybrid
Job Number: 00607
Division: Enrollment Management
Department:Student Services Support Center
Opening Date: 12/14/2023
Union Status: Union
Job Posting Summary
Under the direction of the Assistant Director of Student Services Support Center, the Counselor will assist in the processing of the daily activities and projects of the Student Services Support Center. SSSC will collaborate with Admissions, Recruiting, Business Operations, PACT, and Enrollment Services to ensure professional, efficient and compliant counseling of students. Along with the processing of student records, counselors will be conducting outreach calls and fielding incoming telephone calls, emails, and messages, responding to inquiries for potential, current and former students. The Counselor will further support the activities of the Assistant Director/Associate Director by assisting in training team members.
Essential Job Functions & Responsibilities:

• Process daily workflow of the Student Services Support Center; assist in the completions of projects and assignments, in an organized and consistent manner as outlined by the Vice President of Enrollment Management.
• Ensure accurate and efficient processing of admissions documents; ensure timely, accurate, and professional responsiveness of call center operations.
• Demonstrate general knowledge of department of education regulations related to admissions, registration, enrollment, and financial aid. Participate in training to keep abreast of ever changing federal, state, and institutional regulations and policies; ensure institutional policies and procedures are updated on a regular and consistent basis; ensure supporting staff are trained as regulations are updated.
• Participate in technical training to broaden staff capabilities in the area of computer automation.
• Cover campuses as assigned; follow up on student records and processing requests; support recruiting efforts by moving students along in the admissions process; create an overall positive experience for student and/or student family.
• Perform various tasks as assigned for Enrollment Management activities, such as: Open House, Accepted Students Days, Scholarship Events, etc.
• Attend all departmental staff meetings and training sessions.
• Counselors on each team will be responsible for completion of daily tasks. Contact Team Counselors will ensure the admission letter process is complete including auditing, printing, and mailing as well manage the workflow of the external admissions inbox. Transfer Team Counselors will manage the workflow of the internal transfer inbox, as well as complete the final transcript check for graduation. Admission Processing Counselors will ensure online admissions applications have been processed daily through the proper systems, while monitoring Xtender and confirming all documents are received by the SSSC office in a timely manner. They also manage the workflow of the internal processing inbox.
• Perform other duties and projects as assigned.

Qualifications
Required Skills & Experience:

• Knowledge of Banner, a CRM system, Xtender, and Degree Works preferred.
• Demonstrated interpersonal, written and oral communication, problem-solving, organizational, and presentation skills.
• Evidence of detail-orientation, customer service orientation, ability to work independently and as a team, and ability to manage great levels of responsibility preferred.
• Bi-lingual (Spanish) a plus.
• Minimum of one to two years of higher education experience or equivalent work experience preferred. Admissions/financial aid/bursar experience a plus.

Education Requirements:

• Associate's degree required, Bachelor's degree preferred.

Physical/Other Requirements:

• Travel between campuses is required.
• Ability to work flexible hours, including weekends and evenings as required.
• Must be able to push, pull, move or lift up to 50 lbs.
• Must be able to meet all general health requirements for the position as per university policies

Compensation offered will be commensurate with the educational background and work experience of the individual.
Mercy University promotes a community campus environment. As a result, employment is limited to the following states: New York, New Jersey, Connecticut, and Pennsylvania. Applicants outside of those states or the USA will be required to relocate. Relocation assistance may be provided for eligible moves.
About Mercy
Mercy University is a dynamic, diverse New York City area university whose students are on a personal mission to get the most out of life by getting the most out of their education. Our institution is an independent, coeducational university that offers more than 100 undergraduate and graduate degree and certificate programs within six schools: Business, Education, Health and Natural Sciences, Nursing, Liberal Arts and Social and Behavioral Sciences. Mercy's efforts in these programs have been recognized over the last several years. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been honored by being ranked nationally among the top Colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU).
Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology and Business. Additionally, to support our diverse student body, Mercy University has pursued and been awarded a number of federal grants which enable us to better develop and deliver services to our students. Mercy University is proud to be recognized as an institution which helps under-served students to achieve their educational aspirations. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020 and 2022. The vibrancy of the University culture is sustained by a diverse student body from around the region. Serving 8,500 full-time and part-time undergraduate and graduate students, the University offers campuses in Dobbs Ferry, Bronx, Manhattan as well as online offerings.
At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
Our Mission: Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.
EEO Statement
Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.
The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the company. The University is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.
Campus Safety
Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.
Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
Health Insurance:
UntitedHealthcare Oxford
In-network and out-of-network plan options
EmblemHealth HIP Prime HMO (Union Staff)
Dental Insurance:
UnitedHealthcare Oxford
In-network and out-of-network plan options
Vision Insurance:
UntitedHealthcare Oxford
Paid Time Off:
Mercy University provides generous leave benefits to its employees.
Disabilities & Workers Compensation Insurance:
Coverage in accordance with New York State regulations
Life Insurance:
Long-Term Disability: The Hartford
Short-Term Disability: The Hartford
Flexible Spending Account (FSA):
Ameriflex
Retirement Benefits:
TIAA
The Mercy University Retirement Plan is comprised of two components:
Deferred Compensation Plan
All eligible employees may contribute to the Deferred Compensation Plan on a pre-tax basis upon joining the University.
Defined Contribution Plan
Eligible employees are enrolled in the Defined Contribution Plan after two (2) years of full-time employment at Mercy University and receive a semi-monthly contribution from the College, based on age and salary. If an employee is under age 36, they will receive a contribution of 3.3% of their annual salary each pay period. If an employee is age 36 or older, they will receive a contribution of 9% of their annual salary each pay period.
If employed full-time for two (2) or more consecutive years by another institution(s) of higher education (college or university), without an intervening break in service within the last twelve (12) months prior to employment before joining Mercy, please submit a waiting period waiver form to Office of Human Resources. The Defined Contribution will begin as of the first day of the month following receipt of the completed waiver form.
Remote Work:
Mercy University recognizes the important role that workplace flexibility can play in an employee's ability to manage work-life balance.
Learn more about our remote work policy
Tuition Remission: Staff & Faculty
Mercy University provides a competitive education to students and extends that formal education opportunity to employees, and their spouses/domestic partners, and dependents at a reduced tuition rate through this Tuition Remission Benefits Policy for Mercy Employees.
Learn more about our tuition remission
Tuition Exchange:
We are a member of the Tuition Exchange Program. Employees are eligible to apply for the Tuition Exchange Program after completing two (2) consecutive years of full-time employment.
Employee Assistance Program:
Compsych
Voluntary Benefits:
Allstate Identity Protection
LegalEase
Liberty Mutual Auto & Homeowners
Nationwide Pet Insurance
PlumBenefits
ScriptSave
Working Advantage
Note: The above describes a brief summary of benefits and is subject to change.