Student-Athlete Support Services Assistant

St. John’s established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations. 

A dedication to diversity, equity and inclusion is at the heart of our mission.  As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community.  We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.  

Department:   

Academic Support for Student-Athletes  

Specific Job Title:   

Student-Athlete Support Services Assistant   

Reports to:   

Eric Rienecker  

Campus:   

Queens  

Job Summary:  

Student Development for Athletes at St. John's University, a Division I program with membership in the Big East Conference, is seeking qualified candidates for a Student-Athlete Support Services Assistant position. The Student Development for Athletes programs provide a wide range of services from the recruiting stage through the graduation. The program focuses on four key areas: Academic Support, Career Development, Leadership, and Community Service. Reporting to Eric Rienecker, Associate Athletic Director Student Support Services, the Student­ Athlete Support Services Assistant will assist in the implementation of Student Development programming and coordinate special events for the Student Athlete Center for Excellence; be responsible for all general office operations including supervision of part-time student workers; and serve as a resource for the student development team, all coaches, staff and 300 student­ athletes.  

Essential Functions:  

Essential functions of the position include:  

• Process all budget-related transactions, such as purchases, supplies, check requisitions and T&E expense reimbursements, and ensure accurate reconciliation.  
• Set up, maintain and utilize confidential filing system and department records to assure availability and easy authorized access to all information.  
• Perform data entry and retrieval of information using Banner, Teamworks and other software systems to accurately track study hours, tutoring hours, and community service hours for all student-athletes.  
• Maintain a working knowledge of the NCAA and Big East Conference rules and regulations as well as St. John's University Policies and Procedures related to leadership development for student-athletes.  
• Operate within the guidelines, policies, and procedures in your area of responsibility within Student Development for Athletes to ensure 100% compliance with the NCAA/Big East rules and regulations.  
• Significantly understand the life of a student-athlete and the unique issues associated with schedules, travel, competitions, and practice times.  
• Resolve matters by contacting resources, both internal and external to the University.  
• Promote involvement with campus and community organizations to help develop multi­ dimensional student-athletes.  

Competencies  

Required qualifications and skills for this position include:  

• Must be student centered  
• Must have excellent customer service skills  
• Outstanding interpersonal skills and the ability to build relationships within Athletics and with other University departments  
• Effective organizational skills, strong listening, and communication skills, both oral and written, and the ability to work and communicate effectively with faculty, staff, and students from diverse educational and social backgrounds  
• Working knowledge of NCAA athletic eligibility regulations, commitment to academic integrity, and compliance with the University, conference, and NCAA regulations  
• Strong ability to work independently and as part of a team  
• Should exhibit flexibility and be able to perform successfully when challenged by changing workflow priorities  

Supervisory Responsibility:  

This position manages hiring, training, supervision, guidance, and feedback of all part-time staff. This part-time staff includes approximately 35 graduate assistants, student workers, work study workers, tutors, academic coaches, and supplemental instruction leaders. The training and supervision role of this position is to ensure academic integrity and strict adherence to the NCAA, Big East, and University policies and procedures.  

Work Environment:  

This position operates in a professional office environment. This position requires you to use standard office equipment such as personal computers, printers, etc.  

Position Type/Expected Hours of Work:  

This is a full-time position. Hours of operation are Monday through Thursday, 8:30 a.m. to 4:30 p.m. and Friday, 8:30 a.m. to 3 p.m. With this position, there is also flexibility in working events and weekend hours  

Required Education and Experience:  

Required education and experience includes:  

• Bachelor's degree  

Preferred Education and Experience:  

Preferred experience includes:  

• Previous experience working with collegiate student-athletes  
• Previous experience as a student-athlete  
• Experience in event planning and management skills  

Other Duties:  

Please note this position is subject to flexibility and changes to day-to-day tasks and hours.  
 

In compliance with NYC’s Pay Transparency Act, the annual salary range for this position is $37,400 to $40,490. St. John’s University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. 

This position may be relocated to any of St. John’s University’s physical locations at any time. 

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events. 

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education. 

St. John’s University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.