Address
SalaryWaldorf University
Job Description
Job Title:Student Services Representative I
Department: Waldorf Online Programs, Student Services
Reports To: Supervisor
FLSA Status: Non-exempt
Hours: Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM (extended hours when requested)
Location: Remote
Job Summary
Under the direction of a supervisor, the Student Services Representative is responsible for proactive contact with the assigned student population, delivery of exceptional student service, encouraging students when applicable, and resolving student needs or concerns through the application of autonomous problem-solving authority.
Essential Job Tasks Additional duties maybe assigned.
- Contact students via telephone, text message, or email to provide, encourage, and support throughout degree completion
- Resolve student issues or concerns through autonomous decision-making authority, as received, and document them appropriately to ensure accuracy of the student record
- Provide exceptional service to students by answering general inquiries and guiding them to the appropriate department or representative, when in need of additional support
- Perform varied assignments within the Student Services Department, by supporting relevant stakeholders and obtaining the necessary information to successfully complete the projects, in order to meet the needs of Waldorf University
- Promote, maintain, and enhance workplace culture, in a professional and friendly manner, within the Student Services Department and Waldorf University
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, & Abilities
Knowledge
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Academic Processes - Knowledge of university guidelines, course descriptions, and academic terminology.
- Clerical - Knowledge of office administrative procedures including word processing, managing files and records, typing, and other office procedures.
- Computer - Knowledge of basic computer processes including word processing, web browsing, and Microsoft Office including basic Microsoft Excel.
Skills
- Critical Thinking - Uses logic and reasoning to look at different types of information in order to make conclusions and work through problems.
- Interpersonal Skills - Communicates and interacts with people effectively while being aware of social perceptions.
- Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
- Research - Locates key facts and information in order to learn more about different types of information.
- Time Management - Manages one’s own time to accomplish assigned tasks.
- Attention to Detail - Thoroughness and accuracy when accomplishing a task ensuring all aspects are reviewed.
Abilities
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Selective Attention (Vigilance) - The ability to concentrate on a task over a period of time without being distracted.
Education & Experience
- High School Diploma or GED equivalent required. Previous administrative or sales experience is encouraged.
Equipment Used
- Office equipment including computers, telephones, printers, faxes, and copiers.
- Software use include Microsoft Word, Excel, Outlook, Blackboard, and internal database software
- Reliable and secure internet is required for this position.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position is remote and should have an established office with secure and reliable internet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
This position holds no supervisory duties.
