Address
Form of workPerforms a variety of highly technical tasks related to the areas of Registration and Financial Aid per assigned level; per assigned level; incorporates a number of highly specialized functions of which incumbents may perform all or some of the essential functions depending on the operational need of the District; handles day-to-day highly technical and specialized functions in addition to general clerical work related to the assignment; assists students, staff, and community members at the front counter, over the phone, and through written and electronic correspondence; overlooks scholarship applications; uploads documents for students; and may provide guidance to coworkers.
Responsibilities- Assists students that come in; performs a variety of complex duties in support of Student Services; handles multiple priorities and tasks simultaneously; and makes decisions independently according to established guidelines.
- Responds to questions and provides information to students and the public; provides back-up with regard to email, phone calls and voicemails that are received in the Enrollment Services departments.
- Provides training and resources for Enrollment Services areas to Central Help Desk student employees.
- Registers students in person and through email; provides guidance for registration through the Student Portal.
- Assists with transcript requests and processing; collects requests, prints transcript forms, verifies payments and holds, and mails out orders; assists with reviewing error reposts and reviews/submits degree verifications; and responds to requests if holds exist.
- In-puts and maintains transferable credits and test scores in each individual student’s account.
- Processes District class schedules by reviewing faculty submissions for accuracy, assigning section codes, inputting information into course files, and generating a copy ready schedule.
- Prepares all documents for the State FTSE audit visits.
- Processes international student application forms; evaluates visa documentation and transcripts; and issues 1-20 forms.
- Regularly monitors enrollment verification error reports and makes necessary corrections including Student Status Confirmation reports for the NSLDS system.
- Assists with the Dual Enrollment Program verification and registration process.
- Performs a full-range of clerical duties in support of the Financial Aid Office including receiving incoming telephone calls and managing Department email account; opens and distributes office mail.
- Collects, reviews and records receipt of student documents needed for verification process and working with students regarding required documents for verification, availability of awards.
- Processes and mails/emails award letters.
- Downloads scholarship applications from DocuSign account, logs into student information System-Anthology Student, reviews for student eligibility, and matches to Foundation or institutional scholarship programs.
- Completes and sends DES Verification forms.
- Prepares FA Appeal packets for the Financial Aid Appeals Committee and notifies students via email of results.
- Processes external scholarship and private loan checks to ensure student continues to meet eligibility and ensures no over-award situations exist.
- Uploads documents as applicable.
- Manages federal work study students; determines eligibility; and updates earnings each pay period.
- Performs other duties commensurate with functions and level of position or as assigned.
EDUCATION: High school.
EXPERIENCE: Three (3) years of experience performing financial aid or related duties.
SPECIAL POSITION CONDITIONS: None.
Background Verification: As a condition of employment, all candidates accepting an offer of employment for a full-time, part- time, temporary, student worker, or volunteer position, will be required to undergo a Background Verification. Employment with Central Arizona College is contingent upon the successful completion of the background verification. The level the background verification for this position is: Standard level.
PHYSICAL REQUIREMENTS:
The work is sedentary work. The employee is occasionally required to exert up to 10 pounds of force to move objects. Additionally, the following physical abilities are required: hearing voices and distinguishing among sounds, mental acuity, repetitive motion, speaking, talking, and visual acuity in data. Duties performed may cause light fatigue of eyes, fingers, or other faculties as a result of repetitive motion.
INTERPERSONAL SKILLS:
Significant Level of Interpersonal Skills - Position may engage in or require some or all of the following: Has significantly high interactions with student, program participants, and/or the public; Works with highly confidential information; and/or Interacts on a regular basis with high profile individuals where interactions require well-developed understanding of human behavior and the ability to apply those skills in situations where the outcome is unpredictable.
WORKING CONDITIONS:
Work is performed in a safe and secure work environment that may periodically have unpredicted requirements or demands. Job is performed in general office or comparable.
CAC is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding equal employment opportunity and anti?discrimination. CAC strictly prohibits and does not tolerate discrimination on the basis of the following protected classes and/or characteristics, in all of its operations, programs and activities, including but not limited to employment, promotion, admissions and access to all career and technical programs: race, color, religion, creed, national origin or ancestry, ethnicity, sex (including sex assigned at birth, pregnancy, sexual orientation, and gender identity or expression), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. For more information contact: Laura Shepherd, Title IX Coordinator at 480?677?7853 or titleix@centralaz.edu; Section 504/ADA Coordinator at 520?494?5409 or studentaccessibility@centralaz.edu or Talent Development at Talent.Development@centralaz.edu.
