Address
Form of workPosting Details
Posting Summary
Working Title
Student Services Assistant - Help Desk
Role Title
Education Support Spec II
Role Code
29143-SW
FLSA
Nonexempt
Pay Band
03
Position Number
28400011
Agency
Eastern Shore Community College
Division
Eastern Shore Community College (Div)
Work Location
Accomack - 001
Hiring Range
$31,886 to $36,000, commensurate with experience.
Emergency/Essential Personnel
No
EEO Category
F-Admin Supp
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Monday through Friday from 8:30 AM to 5:00 PM. Occasional evenings and weekends may be required,
Sensitive Position
No
Job Description
Eastern Shore Community College is located on the beautiful Eastern Shore of Virginia with incomparable access to the Chesapeake Bay and Atlantic Ocean, quiet vacation spots, excellent fishing and hunting, fresh produce and organic products, a thriving community of artists and artisans, a rich history, NASA launch pads, aquaculture and agriculture research centers, and a country culture of open distances, but neighbors who help each other out. We provide the 45,000 residents on Accomack and Northampton Counties access to excellent career and technical, college transfer, workforce, and continuing education programs. We serve nearly 1,000 learners a semester with an employee base of full-time and part-time faculty and staff of over 50. Our mission is to empower learners to enhance the quality of life for themselves and their communities. This is rooted in our culture of YES! which stands for Your Eastern Shore. Our YES! culture is the drive behind all that we do at ESCC. Our YES! culture of hospitality begins by asking the question, how can we help you? YES! is simple and it is very personal. You determine your YES! Our YES! embraces the college and the larger shore community as residents, students, staff, and faculty.
The Student Services Assistant will provide Help Desk services which includes receiving visitors in the Student Services lobby, directing them to appropriate offices, assisting students with the electronic application and enrollment process, providing general information, answering phone calls, scheduling advising and direct enrollment survey, and assisting Student Services offices, as needed.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
* Excellent oral communications skills
* Experience using a large database system
* Experience working with the public
* Experience working with confidential information
* Working knowledge of Microsoft Excel, Word, and other software at an intermediate level and knowledge of mail merge
* Experience helping people use an online process
* Experience working in a fast-paced environment while paying attention to details and completing tasks efficiently and accurately.
Additional Considerations
* Experience working in an office setting
* Experience working with databases
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
Minimal
Posting Detail Information
Posting Number
CLS_2835P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
02/29/2024
Job Close Date
03/21/2024
Open Until Filled
Agency Website
https://es.vccs.edu/
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.
Additional Information
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/70982
Posting Summary
Working Title
Student Services Assistant - Help Desk
Role Title
Education Support Spec II
Role Code
29143-SW
FLSA
Nonexempt
Pay Band
03
Position Number
28400011
Agency
Eastern Shore Community College
Division
Eastern Shore Community College (Div)
Work Location
Accomack - 001
Hiring Range
$31,886 to $36,000, commensurate with experience.
Emergency/Essential Personnel
No
EEO Category
F-Admin Supp
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Monday through Friday from 8:30 AM to 5:00 PM. Occasional evenings and weekends may be required,
Sensitive Position
No
Job Description
Eastern Shore Community College is located on the beautiful Eastern Shore of Virginia with incomparable access to the Chesapeake Bay and Atlantic Ocean, quiet vacation spots, excellent fishing and hunting, fresh produce and organic products, a thriving community of artists and artisans, a rich history, NASA launch pads, aquaculture and agriculture research centers, and a country culture of open distances, but neighbors who help each other out. We provide the 45,000 residents on Accomack and Northampton Counties access to excellent career and technical, college transfer, workforce, and continuing education programs. We serve nearly 1,000 learners a semester with an employee base of full-time and part-time faculty and staff of over 50. Our mission is to empower learners to enhance the quality of life for themselves and their communities. This is rooted in our culture of YES! which stands for Your Eastern Shore. Our YES! culture is the drive behind all that we do at ESCC. Our YES! culture of hospitality begins by asking the question, how can we help you? YES! is simple and it is very personal. You determine your YES! Our YES! embraces the college and the larger shore community as residents, students, staff, and faculty.
The Student Services Assistant will provide Help Desk services which includes receiving visitors in the Student Services lobby, directing them to appropriate offices, assisting students with the electronic application and enrollment process, providing general information, answering phone calls, scheduling advising and direct enrollment survey, and assisting Student Services offices, as needed.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
* Excellent oral communications skills
* Experience using a large database system
* Experience working with the public
* Experience working with confidential information
* Working knowledge of Microsoft Excel, Word, and other software at an intermediate level and knowledge of mail merge
* Experience helping people use an online process
* Experience working in a fast-paced environment while paying attention to details and completing tasks efficiently and accurately.
Additional Considerations
* Experience working in an office setting
* Experience working with databases
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
Minimal
Posting Detail Information
Posting Number
CLS_2835P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
02/29/2024
Job Close Date
03/21/2024
Open Until Filled
Agency Website
https://es.vccs.edu/
Contact Name
Phone Number
Special Instructions to Applicants
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.
Additional Information
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/70982
