Student Mailroom Assistant (Summer 2024)

The Housing Central department is recruiting a Student Mailroom Assistant to join their team of professionals. The Mail Assistant (MA) position is an integral member of the Housing team, serving as first point of contact and representative of the Housing Package Center (HPC) for the Department of Housing at Florida International University. The Mail Assistant serves as a service provider and resource for current residential students. As members of the Housing staff, the MAs work collaboratively with other staff members and carriers to ensure effective and efficient processing and delivery of packages, mail, and services. Together, the MAs and other housing staff provide services that support the mission, vision, and values of the Housing Office. With the goal of providing excellent services to student residents, Mail Assistants are responsible for assisting with day-to-day receiving, sorting, distribution, assignment and delivery of all incoming packages and mail received by residential students. MAs will have other administrative and customer service responsibilities. The MA is a paraprofessional staff member of the Housing Office and reports directly to the Postal Services Supervisor.

General Expectations:

• The MA serves as a resource for residents, families and other campus community members and should be familiar with the services and opportunities provided by Housing and Residential Experience, the Division of Student Affairs, and other university departments and offices.
• As employees of the Housing Office, MAs are expected to support the vision, mission, values, philosophies, and goals of Housing and Residential Experience.
• The MA will help to create and maintain a friendly, respectful, and accepting atmosphere in the departmental office.
• The MA will be expected to arrive on time for all scheduled shifts and communicate any necessary absences in a timely manner.
• The MA will be expected to be in uniform while working.

Role Modeling and Leadership Expectations

• The MA is responsible for abiding by and upholding all residence hall and university policies.
• MAs are expected to serve as positive role models for all students. This includes but is not limited to modeling appropriate and mature behavior on and off campus as well as via digital and social media.
• The MA is expected to fulfill all expectations as described and provided in training sessions and through direct supervision.

Administrative Responsibilities

• Keep record of all packages and mail received using the computer system.
• Sort packages and group them into different categories for easy dispatch and safe handling during delivery to prevent damage of sensitive packages if they were mixed up with non- sensitive ones.
• Collect packages and mail from residents.
• Maintain supplies to ensure that they don’t go out of stock.
• Answer inquiries from residents about packages and mail.
• Keep the mailroom organized by properly arranging the packages and mail coming in to maximize the package center workflow.
• Perform clerical tasks such as filing, copying, and faxing documents as needed.
• Complete special projects as assigned by Housing staff.

Customer Service Responsibilities

• MAs are expected to maintain a positive attitude that is welcoming to residents/guests and supportive of the University and the department.
• MAs are expected to provide excellent customer service to students and parents by phone, email and in-person regarding any Housing and Residential Experience questions, concerns, and requests.
• MAs will be expected to maintain a high level of professionalism in communication with residents, staff and guests.

MINIMUM QUALIFICATIONS

• MAs must have a 2.5 cumulative GPA at the time of application and maintain a 2.5 cumulative and semester GPA for the duration of their employment.
• MAs must be and remain in good standing with the Department and University, including no significant or recent student conduct history.
• Prior to employment, MAs must successfully pass a criminal background check conducted in conjunction with the Human Resources office.

PRE-EMPLOYMENT REQUIREMENTS

• Criminal Background Check
• Driver’s License Check
  This student appointment may be subjected to a pre-employment background check.

Role Modeling and Leadership Expectations

• The MA is responsible for abiding by and upholding all residence hall and university policies.
• MAs are expected to serve as positive role models for all students. This includes but is not limited to modeling appropriate and mature behavior on and off campus as well as via digital and social media.
• The MA is expected to fulfill all expectations as described and provided in training sessions and through direct supervision

Administrative Responsibilities

• Keep record of all packages and mail received using the computer system.
• Sort packages and group them into different categories for easy dispatch and safe handling during delivery to prevent damage of sensitive packages if they were mixed up with non- sensitive ones.
• Collect packages and mail from residents.
• Maintain supplies to ensure that they don’t go out of stock.
• Answer inquiries from residents about packages and mail.
• Keep the mailroom organized by properly arranging the packages and mail coming in to maximize the package center workflow.
• Perform clerical tasks such as filing, copying, and faxing documents as needed.
• Complete special projects as assigned by Housing staff

Customer Service Responsibilities

• MAs are expected to maintain a positive attitude that is welcoming to residents/guests and supportive of the University and the department.
• MAs are expected to provide excellent customer service to students and parents by phone, email and in-person regarding any Housing and Residential Experience questions, concerns, and requests.
• MAs will be expected to maintain a high level of professionalism in communication with residents, staff and guests