Student Financial Services Specialist

Student Financial Services Specialist

343040

B08748

Support Staff Non Exempt

2002

N/A

Full-Time

N/A

N/A

No

8:00am-5:00pm

Controller

Administration & Finance Office

Administration & Finance

N/A

$35,000 to Negotiable

Annually

In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.

The Student Financial Services Coordinator, under the direction of a Student Financial Services (SFS) Manager Director or above, assists in the design, development and implementation of departmental processes and/or programs. Recommends policies and procedures to ensure effective coordination of departmental programs.

This position will be responsible for posting, monitoring, and reporting waivers (BOG and UBOT) as well as assisting other departments with processing and posting waivers. This position will ensure compliance of waivers posted.

10

This position will be responsible for posting all auxiliary charges (such as study abroad, ELP, EPI, child care, TLO, etc.) and coordinating with the various departments who provide the documentation for the charges and posting all other non-tuition charges to student accounts(such as Bookstore, etc.)

10

This position will process all operational task within the SFS unit including but not limited to (stop payments, checks returned, cashiering, scanning, etc.)

5

This position will also post and reconcile payment plans. This position will reconcile and process payments to 3rd party vendors (Follett, Chartwells, etc.)

5

This position will work with Treasury on abandoned property.

5

This position will assist student with questions regarding their accounts, including financial literacy.

5

This position will research student inquiries or issues and respond accordingly, either verbally or written.

5

This position will assist with answering, retrieving and returning phone calls and voice messages daily and post the communication in the advising module.

5

This position will have detailed knowledge of SFS Office/ policies and procedures and effectively communicate them to students and staff.

5

This position will assist with the documentations of Controller’s Office/SFS procedures; including updating their specific job duties annually.

5

This position will be a customer service liaison for the Controller’s Office/SFS with parents and students.

5

This position will be responsible to email communication with students that receive waivers (i.e. Vets/GI Bill OOS State waivers) to submit required documents

5

This position will be responsible to communications with students regarding e-Refund emails returns and returned checks

5

This position will assist with repayment plans

5

This position will assist with employer reimbursement and reporting on employer reimbursement to the Graduate School

5

This position will assist with emergency scholarships.

5

This position will reconcile Temp holding and other cashiering agency funds as needed.

5

Other duties assigned.

5

This position will serve as back-up to other positions within Student Financial Services.

A Bachelor’s degree from an acceptable accredited institution in a directly related area of specialization; or a high school diploma and four years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

N/A

High computer literacy to include Microsoft Outlook, Word and Excel. Comfortable with telephone, copier, calculator, fax, and scanner. Customer service experience preferred. Experience with Higher Education ERP system and Student Financial Service preferred. This position requires Basic English language writing skills for the completion of various paperwork tasks. This position requires the ability to maintain pleasant disposition and positive attitude at all times. This position requires good judgment, a self-motivated team player, and a flexible person who understands balancing customer service to our students with the need for compliance with maintaining effective working relations with Enrollment Services. This position requires analytical skills necessary to understand student accounts. This position requires the ability to provide excellent customer service, communicating effectively with students, the University community and co-workers.

This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.
The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

N/A

Telephone, copier, calculator, fax, and scanner, cash register

04/08/2024

03/04/2024

No

Alex Tran, alex.tran@unf.edu

Valerie Odom Stevenson

N/A

Applicants must complete an online application at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online will not be considered for this position. Once you submit your completed application you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Alex Tran at (904) 620-2448 or at alex.tran@unf.edu.

https://www.unfjobs.org/postings/26973