Student Financial Center Director

Organization
The Student Financial Center Director assists the University in achieving its strategic plans of student enrollment, retention, and success by providing leadership and oversight of the front-line advisement services for financial aid, financial education and planning, bursar billing and payments, and scholarships. Assures compliance by formulating and implementing policies and procedures to ensure compliance with all federal, state, and institutional financial aid regulations. This position brings management expertise, integrity, and energy to the leadership of the office, creating key partnerships with academics, admissions, Bursar, Enrollment Communications, and technology support to provide quality, seamless customer service to prospective and current students of the University of Oklahoma.The person in this position exhibits:Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency and thoughtfulness in communication.Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, approachable and inclusive. Commitment to collaboration and to being a team player with a positive attitude. Inclusivity, which is the ability to work with a diverse group of people and having the ability to relate and be relatable to all those we serve.Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.Essential Duties:

Develop and maintain policies and procedures and coordinate training to ensure compliance with Title IV, Title VII, and all other applicable financial aid requirements and regulations.  Coordinate with the Office of the Bursar, Financial Aid Services, the Scholarship Office, the Office of Admissions and Recruitment, and Student Affairs representatives regarding the most efficient use of financial aid resources.  Provides comprehensive oversight and responsibility for advisement of financial aid, bursar, and scholarship processes in accordance with applicable regulations and policies.  Oversee or provide information for the preparation of federal, state, and institutional reports, including internal and external audits.  Assess and implement strategies to appropriately serve the student population.  Supervise and direct staff in providing timely and accurate services to students and departments.  Coordinate with Enrollment Management Communications to ensure timely, accurate, and transparent messaging to prospective and current students regarding financial aid, billing, and scholarship processes.  Performs various duties as needed to successfully fulfill the function of the position.  

Job Location
Required Education: Bachelor’s degree. 

60 months of Student Financial Aid Services experience. 

Skills:

Excellent organizational, problem-solving, project management, and communication skills Ability to gather and analyze financial aid, billing, and payment related dataDemonstrated leadership skills and ability to lead staff  Ability to set priorities and meet deadlines Exceptional internal and external communication skills Knowledge of financial aid compliance, regulations, and best practices  Advanced computer skills in MS Office 

Working Conditions: 

Ability to engage in repetitive motion. Standard office environment.

Departmental Preferences: 

Certifications & Licenses: NASFAA Credentials preferred

Supervision: Director, Student Financial Center - 8 SSE's, 7 MC's and 7 Student Employees

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Organization: Financial Aid Services
Job Location: Oklahoma-Norman-Norman Campus
Schedule: Full-time
Job Posting: Apr 2, 2024