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SalaryThe Standard Complaint Branch (SCB) for the Department of Managed Health Care (DMHC) is seeking to hire one Student Assistant for opportunities within its Branch Support Unit. Under the close supervision of SCB management, the Student Assistant will be responsible for a variety of integral duties supporting the operation of the SCB and Legal Affairs Branch (LAB). The Student Assistant will also have an opportunity to attain valuable hands-on experience in the health care system and enhance marketable professional and transferable skills.
Conditions of
Employment
This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.
Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.
UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI Student Assistant posting should inform their supervisor in writing and provide at least a week’s notice.
UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position, you must reside in California and all work must be performed in the state of California throughout the course of employment.
Prerequisites
Must be a college student attending classes during the regular term (fall, spring, and winter, if applicable) at an accredited college or university.
To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.
Majors/Fields of Study
Biological Sciences, Health Sciences, Kinesiology, Physical Therapy, Psychology, Public Policy & Administration, Public Health, Physical Therapy, Social Science, Sociology
Work Schedule
F lexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor.
Additional Work Schedule
Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).
Minimum Qualifications
- Strong knowledge of spreadsheet applications.
- Excellent analytical skills.
- Excellent writing skills.
- Excellent communication skills. Excellent customer service skills.
Preferred Qualifications
*Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.
Duties and Responsibilities
- Develop familiarity with the Knox-Keene Health Care Service Plan Act and other applicable laws.
- Inputting consumer case information into a complex database.
- Providing consumers with information regarding the Help Center’s service policies and complaint process.
- Assisting with the review, analysis, and triaging consumer complaints against Knox-Keene licensed health plans.
- Assist with case assignment distribution to staff members in the Help Center.
- Developing proficiency in the operation of computer equipment and programs.
- Assisting the Staff Services Managers, Associate Governmental Program Analysts, and others in the Standard Complaint Branch. Perform other related duties as assigned.
Physical Requirements
Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.
Working Conditions
Work is performed in a hybrid environment.
*Students will be required to work according to the current UEI remote workplace policy and sign a UEI telework agreement.
Application Instructions
Please complete all fields of the employment application. Include your educational history in the “Educational Experience” section and any employment history in the “Employment Experience” section of our application.
In addition to your resume, please upload the following documents:
- College transcripts
Apply by: 4/28/2024
The mission of the California Department of Managed Health Care (DMHC) is to protect consumers’ health care rights and ensure a stable health care delivery system. The DMHC accomplishes its mission by ensuring the health care system works for consumers. The Department protects the health care rights of more than 29.7 million Californians by regulating health care service plans, assisting consumers through a consumer Help Center, educating consumers on their rights and responsibilities and preserving the financial stability of the managed health care system.
To learn more visit: www.dmhc.ca.gov
Based on your answers to one or more questions, it appears you do not meet the minimum qualifications for the position. We are unable to move your application forward in the process. If you have questions, please contact us at 916-278-7003 or email us at ueijobs@csus.edu.
