Student Aid & Scholarships Program Specialist - Loans

Salary: $55,646.53 - $59,002.98 Annually
Location : Lakewood, WA
Job Type: Full-time, regular
Job Number: 2324CL15
Direct Report Unit: Student Success
Opening Date: 01/26/2024
Closing Date: Continuous
FLSA: Non-Exempt
Bargaining Unit: CL
Position Objective
This position is opened until filled with a priority review date of March 1.
The Student Aid & Scholarships Program Specialist determines eligibility and the processes of Student Aid programs in accordance with federal, state, and agency regulations and policies, and procedures. The person in this position will analyze the accuracy of data provided by students and will oversee the processing of Direct Student Loans and Alternative student loan funds, including periodic system setup, maintenance and scheduling, reconciliation, and overseeing all student eligibility. This position will work closely with Dept of Ed systems, 3rd party lenders, and the Budget and Finance office to reconcile discrepancies between financial aid and the CTC link System. This position's responsibilities require excellent customer service in-person, phone, and by email to both internal and external customers. This position fulfills the College's mission by providing access to educating tomorrow's workforce.
Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities. CPTC values equity and respect. We seek to create an environment of innovation and excellence and focuses on student success, lifelong learning, and social responsibility.
The Financial Aid Program Specialist is an overtime-eligible position.
This position has been designated as a bargaining unit position represented by Clover Park Federation of Classified Employees Local 4789.
Duties and Tasks (Essential Functions)
Duty: Loan Processing

• Request and load master promissory notes and entrance counseling results into CTC link.
• Post loan application information into Dept of Ed systems and CTC link.
• Create loan records of awarded loans to send to the Department of Education.
• Perform reconciliation of funds and collaborate with others (cashiers, finance, enrollment) to resolve data discrepancies.
• Verify students meet graduation requirements by completing exit counseling and notifying students of their requirement to complete exit counseling.
• Process alternative loan applications and collaborate with Finance for disbursement process

Duty: File Review

• Evaluate financial aid applications, reviewing available options when determining eligibility, including the use of professional judgement decisions as they relate to special circumstances presented by applicants, using existing knowledge of federal, state, and institutional regulations.
• Verify student applications and assist with fund calculations, awarding, and packaging on computerized financial aid management systems.
• Interpret and apply regulations, policies and procedures and use financial aid computer applications.
• Meet with students to discuss all available financial aid funding options.
• Contact students as needed for documentation

Duty: Satisfactory Academic Progress

• Review, determine, and data enter SAP statuses on the Student Aid management system.
• Cancel or adjust aid as necessary on all appropriate systems.

Duty: Customer Service and Professional Development

• Maintain knowledge of and adhere to Family Educational Rights and Privacy Act (FERPA) rules/regulations with regard to student information while providing information to students, parents, faculty/staff, external agencies, and others when working at the front counter, workshops (on and off campus), appointments, emails, and phone calls.
• Provide excellent customer service to students, faculty, staff, and visitors in a professional and courteous manner.
• Respond to telephone and email inquiries in a timely manner.
• Participate in trainings and other professional development opportunities as directed by supervisor, Associate Dean, Dean, or Vice President of Student Success.
• Provide evening hours coverage as necessary.
• Lead and assist with training of other Student Aid & Scholarships employees.

Minimum Qualifications

• High School Diploma or GED.
• Minimum of two years' experience in student financial aid OR equivalent part-time experience in a higher education setting OR similar/relevant experience with a demonstrated ability to work in accordance with policies, procedures, and federal state regulations.
• Minimum of two years working with/or evidence of potential ability to work with computer software programs.
• Cannot be in loan default or in overpayment status of any type of financial aid. (Upon hire, employee will be required to apply and gain approval access to the National Student Loan Database System for the Department of Education).
• Ability to work well with others in a team environment.

Preferred Qualifications

• Associate's degree in any field of study.
• Experience in analyzing and controlling budgets or experience administering one or more federal/state Student Aid programs.
• Experience with Oracle or the Washington Community and Technical College CTC link (Peoplesoft) system.
• Professional experience in effective communication in English, both verbally and in writing, using proper grammar composing, proofreading, and finalizing grammatically correct documents and business communications for submission to required agencies.
• Experience in time management, completion of critical assignments, and prioritization.

Application Instructions

• Complete application
  
• Upload resume
  
• Upload cover letter describing your skills and experience and how they relate to the minimum and preferred qualifications
  
• Complete Supplemental Questions

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks which include criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant's
suitability and competence to perform in the specific position.
Should you have any difficulties uploading your documents, please contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time.
Supplemental Information
At this time, Clover Park Technical College is not sponsoring H1-B Visas.
Land Acknowledgement Statement
We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community, and the impact that they continue to make on our college to this day. For more information about CPTC's commitment to indigenous tribes, please visit http://www.cptc.edu/diversity
Why we work for Washington State's Community and Technical Colleges
There are a host of reasons why we work at Clover Park Technical College, including the fact that we are part of a network called State Board of Community and Technical Colleges (SBTC). We are proud to be part of an institution that believes in building strong people, families and communities. Community and technical colleges help people grow their skills and talents so they can become global citizens. Faculty and staff make colleges come alive, giving each student a place in which they want to learn. You can participate in college events, clubs and committees which engage you, while college guest speakers enlighten and inspire you.
Our History
Clover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation and Trades. CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA. Learn more about Clover Park Technical College by visiting About CPTC.
Equal Opportunity Employer
Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all position without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam-era veteran.
Jeanne Clery Statement
Notice of Availability of Annual Security Report: Clover Park Technical College's Annual Security Report is available online at http://www.cptc.edu/risk/safety/security
01
Which best describes your highest level of education completed?

• High School Diploma or GED
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree or Higher

02
Are you in loan default or in overpayment status of any type of financial aid?

• Yes
• No

03
Do you have a minimum of two years' experience in student financial aid OR equivalent part-time experience, in a higher education setting, OR similar/relevant experience with a demonstrated ability to work in accordance with policies, procedures, and federal and state regulations?

• Yes
• No

04
Do you have a minimum of two years working with OR evidence of potential ability to work with computer software programs?

• Yes
• No

05
Do you have the ability to work well with others in a team environment?

• Yes
• No

06
Do you have experience in analyzing and controlling budgets or experience administering one or more federal/state Student Aid programs?

• Yes
• No

07
Do you have experience with Oracle or the Washington Community and Technical College CTC link( Peoplesoft) system?

• Yes
• No

08
Do you have professional experience in effective communication in English, both verbally and in writing, using proper grammar composing, proofreading, and finalizing grammatically correct documents and business communications for submission to required agencies?

• Yes
• No

09
Do you have experience in time management, completion of critical assignments, and prioritization?

• Yes
• No

10
Describe the climate for diversity at your present or recent employer or institution. What impact have you had on that climate?
Required Question