Strategy & Operations Lead

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it's one of the most defining parts of our culture.

We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: Our community is based on connection and belonging. Our creativity allows us to imagine new possibilities for people.

Our responsibility is to all of our stakeholders. It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company. The Location: This position is US - Remote Eligible.

The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. The Job: The Airbnb commercial team is looking for a Scaling Diverse Communities Strategy & Operations Lead to shape and drive a global framework and business model that prioritizes guest and host representation reflective of the communities where we operate. In this role, you will work cross functionally to define guest and host diversity goals primarily in the U.S.

You will be responsible for influencing and articulating integrated strategies that help focus on guest and Host recruitment, and host retention to reduce host churn and increase host success. You will do this by leveraging our community platform to drive commercial pilots and initiatives to retain our top hosts. You will be responsible for program development and execution.

This role carries revenue and business performance goals. You value and prioritize diversity and inclusion You have experience in marketing, business development, and operations You are entrepreneurial and resourceful You are strategic and influential with an ability to work collaboratively You are an effective communicator with the ability to synthesize opportunities into strategic recommendations You are passionate about travel, community, and entrepreneurship Program development Developing a framework to define and track diversity goals Building a community and retention strategy to help sustain and support diverse hosts Analyzing drivers and levers of growth and building a plan to support diverse guests and host needs Establish framework for performance measurement and piloting new tactics Operationalize pilots and opportunities that fit the needs of the communities we aim to serve Community engagement You will be responsible for engaging our existing community of hosts and capturing their needs You will design and implement programs that increase earnings and loyalty of our target host segments You will own, track, and report on revenue targets for the business You will influence cross functional teams to prioritize and modify their efforts to support the needs of our community You will lead through inspiration and our core value of belonging About You: You are strategic in your thinking with a proven ability to define and own OKRs Can forecast, model, and optimize growth tactics based on known and unknown performance Advanced analytical skills preferred You have experience building diversity goals in commercial tech and consumer goods industries Ability to influence through persuasion, negotiation, and consensus building Strong empathy for our community and passion for revenue and growth Deep understanding of people powered sales cycles Analytical and process-oriented mindset Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity Excellent communication and presentation skills Intermediate-level or fluency in Spanish highly desired Expertise with SQL, Excel, Google Docs, Salesforce CRM, and other technology solutions for driving operational execution 10+ years experience in strategy and operations Bachelor's or Master's degree in a relevant field (Business, Marketing, etc.) Belonging & Accommodations: Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions.

All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner. Pay Rate Range: $109-$128/hour Benefits: Medical, Dental, Vision, 401K