Strategy & Operations - Enterprise

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Improving product adoption for enterprises is critical for so many reasons – our most beloved startups have grown into large, complex users, and at the same time, traditional enterprises are looking to us to help them in their digital transformation journey. For us to realize our mission to grow the GDP of the internet, we must evolve as an organization and become an excellent partner to enterprise users. Because of this, building an excellent enterprise engine is one of our top 4 Company Catalysts.

Our Enterprise team is responsible for ensuring all of Stripe’s products best fit the unique needs of global modernizing enterprises. Our Enterprise product extends beyond our APIs and dashboards – to Enterprise executive engagement, our perception in the market, how we partner with our users to bring them live, and a users’ day-to-day interaction with our support teams; these elements are all part of the Product experience for our users.  

In this role, you will be part of a small team leading the charge to execute on this highly cross-functional mandate. This involves diving deep into our Enterprise business, diagnosing the challenges we face, identifying initiatives that will drive the most impact for users, coming up with solutions, and then executing on them through our Enterprise Engine program.  

We are at an inflection point for Enterprise – it is one of our company-wide catalysts, and we have support across the organization to truly accelerate.  You will have the opportunity to shape, from the ground up, this initiative and team as we look to drive significant transformation this year in our Enterprise offering.

What you’ll do

In this role, you will work cross-functionally within our group and across Stripe’s technical and user-facing teams to solve problems and design workflows that benefit our users.

Responsibilities

• Contribute to the evolution of the Enterprise strategy and product roadmap; examples include the program’s vision, target metrics, prioritization, and tactical approach

• Partner with multiple stakeholders across Enterprise and other Stripe teams (e.g., product teams, marketing, sales, support) to achieve the goals of the Enterprise Engine Catalyst

• Build and refine scalable processes required to effectively run and scale the Enterprise Engine program

• Contribute to business planning and “run the business” processes and deliverables 

• Take on projects that could involve revamping / evolving processes, or investigating entirely first-of-kind challenges that we are facing  

• Define and help implement the most important drivers that will close our holistic product gaps and improve our users’ overall experience

• Develop an understanding of the key business drivers that impact our Enteprise funnel and results, and formulate plans to tackle roadblocks 

• Drive analyses and research that will help us make the right decisions for Stripe and our Enterprise users

• Support teams in commercialization of Enteprise features and capabilities 

• Investigate pricing and packaging solutions for Enterprises

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of experience in Strategy & Operations, product strategy, product management, or similar roles at technology companies 

• Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment

• Passion for digging deep into data and problem-solving

• Interest in data analytics with some experience navigating large data sets and/or SQL

• Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact

• Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales 

• Demonstrated ability to thrive in influence without authority environments

• Good balance of business and technical acumen

• An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

• Payments ecosystem or Enterprise software experience is a plus

• Exposure to working with Enterprise users and/or bringing Products upmarket

• Critical thinking and first-principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions 

Preferred qualifications

• Experience facilitating large meetings with a strong focus on goals and outcomes 

• Ability to build trust and partner with senior leaders and CXOs

• Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams 

• Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experience