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Form of workCompany OverviewAbout TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®.
TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.Job DescriptionThe Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures tomitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Salesobjectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the tellerside, platform, and Customer escalations.
The role supports driving a team in acquiring, retaining and deepening relationships by reinforcingsales & advice activities that create personalized, connected experiences.RequirementsDepth & Scope:Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Storeobjectives that result in legendary Customer and colleague experiencesProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex serviceand advice activities and/or solutions while maintaining compliance and regulatory guidelinesClosely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilitiesWork focus time horizon is generally short term with low to moderate riskDemonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our CustomersDrives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safetyDemonstrates proficiency with instructing others in performing a variety of transactions; performs advice functions including account openings and consumer loansRequires knowledge and understanding of a range of products, services, and processes to have ownership/oversight of simple to complex daily branch administrative duties to include operational excellence and Customer resolutionProvides day-to-day team leadership, work direction, coaching to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in Store cash controls and procedures as well as regulatory guidelinesCoaches Teller and platform team on financial transactions, Customer experience, effective referral opportunities and operational excellenceSupervises activities related to the Teller line and platform from Operations, Customer Experience and advice activities; including Teller and platform Coaching and performing effective lobby leadershipPartners with Store Leadership to achieve both Store and individual performance metricsQualificationsEducation & Experience:2 year degree or equivalent experience2+ years related experience requiredPrevious supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service Representative and Teller experienceProven ability to meet and exceed Customers' expectationsStrong organization skills to handle multiple tasks in a fast-paced environmentEffective verbal and written communication skillsApplication of sound judgment in making decisionsDemonstrated vault management and drawer settlement competency in accordance with Teller Operational StandardsSound judgment in decision making and problem solvingAbility to multi-task and maintain order in the StoreGood working knowledge of Outlook, Lotus Notes, Word and ExcelStrong working knowledge of all operational systems and databasesAbility to supervise and lead othersAbility to provide community servicesMust maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Notary License (preferred)Hours40 hours including weekends (Saturday/Sunday)InclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
