Store Sales Manager (Sm)

Summary / TLDR:

We're looking for bubbly, enthusiastic, reliable employees for a customer service facing position. Our Sales Solutions Specialists have a passion for interacting with customers on a day-in / day-out basis, both in-person and over the phone and proactively assist our team with hitting goal-oriented sales and repair metrics. Our team of Sales Solutions Specialists will recommend and provide multiple solutions for customers. Sales Solutions Specialists also learn and assist with daily device repairs. Our team has a great passion for working with customers, patience and empathy and the ability to de-escalate difficult circumstances that arise.

Qualifications

• A passion for solving problems and delivering solutions
• A love for people and the devices that enrich their lives
• One or more years of customer service/retail sales experience preferred
• A willingness to learn and leverage sales resources provided by our parent company Asurion
• Reliable and flexible when it comes to dealing with difficult situations
• The ability to quickly adapt in an ever-changing environment
• Motivated to meet and exceed evolving key performance objectives
• Ability to work a flexible retail schedule
• Six months experience with product service support or electronics troubleshooting
• Knowledge of mobile devices and operating systems
• High School diploma or equivalent preferred
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office

Responsibilities

• Resolve customer issues by troubleshooting and repairing their electronic devices
• Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
• Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
• Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Ubreakifix’s Core Values
• Expand your knowledge of Ubreakifix’s products and culture
• Deliver world class customer service
• Demonstrate Ubreakifix’s Core Values in all interactions
• Be responsible for inventory management

Compensation

• Base Pay
• Uncapped comission

Benefits

• Competitive pay and benefits including health, dental, and vision
• 401K Match
• Continuing Education Support
• Employee Discount
• Ongoing Training to Grow your Skills

Full Description

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing

Our team of In Sale Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. Our Solutions Experts will work inside a retail store, and be the face of ubreakiFix, delivering award-winning, personalized customer experiences.

About ubreakifix

Since its inception in 2009, ubreakifix has grown to hundreds of stores nationwide in markets across the U.S and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Retail sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Janesville, WI 53545: Relocate before starting work (Required)

Work Location: In person