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Form of work
SalaryFBCG is a COVID-19 Vaccinated Workplace
This Store Operations Manager position will lead the management of the Media Center day-to-day Store Operations in the areas of inventory management, fbcgbookstore.org site maintenance, major event project planning, author book submissions and consignment management, maintain store equipment and supplies, and coordinate facilities maintenance and repairs. Candidate must be a self-starter who possesses exceptional administrative efficiency, organizational ability, ability to prioritize, meet deadlines, and work independently and cross-functionally within the team. Candidate must possess excellent customer service, verbal and written communication, and problem-solving skills. This is an analytical, detail-oriented position involving knowledge of point-of-sale software and MS Office Suite.
Duties/Responsibilities:
- Capture the vision of the ministry, exhibit the core values of First Baptist Church of Glenarden (Seek God First, Evangelism, Excellence, Honor, Integrity, Mentoring), and apply the Word in all aspects of service and duty while serving.
- Demonstrate the manifestation of spiritual/discipleship maturity in the workplace.
- Demonstrate Biblical principles day-to-day in the workplace.
- Treat other employees with respect and compassion while demonstrating a heart to serve all people who worship, work or visit the First Baptist Church of Glenarden.
- Fulfill the mandate of First Baptist Church of Glenarden to develop dynamic disciples through discipleship, discipline and duplication by attending Sunday Services, Bible Study and Prayer Services.
- Lead Customer Care staff teams (in-store sales, phone orders, special customer orders, and local pick-ups).
- Manage in-store and fbcgbookstore.org online inventory. Implement daily electronic ordering, monitor stock replenishment, and maintain on-hand inventory position.
- Manage fbcgbookstore.org site logistics; implement imaging and product updates; Woo Commerce site analytic reporting; inventory management; site product updates.
- Implement online seasonal promotions and programs.
- Provide leadership in the planning, preparation, and execution of major churchwide events – alternate onsite and offsite travel events with the Sales and Merchandising Manager.
- Process customer orders from in-store walk-ins, phone orders, and fbcgbookstore.org.
- Assist Director of Media Center Operations with preparation of CBO (Church Business Operations) Bi-Weekly, Monthly, Annual, and special reporting.
- Create and maintain document record keeping and administrative files for Media Center Operations.
- Create store and office supply orders.
- Process monthly supply orders (Guernsey, Uline, Amazon, etc..)
- Site and facilities maintain store repairs and equipment maintenance in the WC and MC locations.
- Conduct New Book Submissions and Review Process.
- Create and execute author consignment agreements after the book/product has been approved through the book/product review process as needed.
- Provide exceptional customer service and sales support to our congregation, staff team, and guests.
- Media Center Volunteer Care and support .
- Alternately serve as Sunday Staff Sales Lead .
- Oversee major churchwide and special event operations logistics.
- Alternate leading the product preparation, load out, and pop-up store logistics for major events (on site and offsite) with the Sales and Merchandising Manager. Periodic travel is expected.
- Assist guests and high visibility clients (HVC) staff members with product research and customer special orders.
- Participate in periodic store product cycle counts and annual inventories.
- Assist with mobilization and training of Media Center volunteers.
- Keep all areas clean with a professional appearance.
- Encourage teamwork among peers.
- Participate in CBO Quarterly training opportunities and Media Center Quarterly Training Events.
- Follow FBCG and Media Center policies and procedures.
- This position performs desk-based computer tasks and regularly requires bending, lifting, standing and climbing.
- Other duties, as assigned.
5+ years of prior store retail management experience is required.
What’s in it for you (Benefits & Perks)
FBCG and SMI offer a competitive package that includes medical, dental, vison, paid time off, 403b with employer-paid group life insurance. All benefits are based on full-time or part-time work status.
- Affordable medical, dental & vision coverage - large portion paid by employer!
- Short Term and Long-Term Disability – Paid by employer!
- Employer paid group life & AD&D insurance
- Vacation, Sick or PTO and holidays
- 403b with employer contribution
- 3-days of yearly employer-paid staff retreat
- Paid Birthday Day Off to celebrate you
- 2 weeks - Paid parental leave including adoption
- Flexible spending accounts (FSA)
- Education reimbursement
- Employee rewards program
- Onsite Childcare
- Tuition discount for K-8 Christian Academy
