Store Clerk

The Detroit People's Food Co-op - a Black-led, community-owned grocery store that aims to promote Black food sovereignty through a storefront in Detroit's Historic North End - is currently seeking enthusiastic and dedicated Store Clerks to join our team. As a member of our team, you will play a crucial role in creating a welcoming and inclusive environment for our members and customers while supporting the smooth operation of our co-op.

Store Clerks drive sales and support the goals of the co-op by ensuring fully stocked shelves while providing the highest standards of customer service. When needed, quickly, accurately and efficiently process register transactions, and bag groceries effectively and in a friendly manner.

Status

• Reports To: Department Manager
• Status: Non-exempt; Full time or Part time
• Pay Rate: Starts at $14 per hour Part time, or $15 per hour Full time

Essential Responsibilities and Functions

• Exceed our customers’ expectations for service and provide a clean, organized, inclusive store environment and store experience for all people, in accordance with the Co-op’s customer service standards.
• Provide outstanding internal and external customer service: consistent, prompt, friendly, courteous and professional.
• Ensure quick response to customer questions and concerns. Maintain communication through the customer comment box and other methods as directed.
• Maintain a calm and friendly attitude with all customers and in all situations, striving to deescalate challenging situations with the support of the store team.
• Inform customers of co-op information, for example new products, specials, educational materials, and upcoming events.
• Understand and communicate the ‘cooperative difference’ and the particulars of membership to shoppers and staff alike.
• Work to advance the mission of the Co-op through outstanding service to everyone we touch every day.
• Stock, rotate, front and face all displays and shelves.
• Check product condition and invoice accuracy on all deliveries.
• Coordinate storage of items for return with supervisor.
• Participate in re-sets as requested.
• Process invoices according established guidelines.
• Properly dispose un-sellable items.
• Perform all other duties as assigned by supervisory personnel.
• Accurately operate cash register.
• Ensure security of money by following all established procedures.
• Bag groceries according to established guidelines.
• Retrieve carts from parking lot and return to cart corral.
• Maintain cleanliness of all workspaces.
• Properly dispose of unsellable items.
• Advise immediate supervisor of equipment repair and supply needs.
• Refer unanswered product questions to the appropriate department or employee.
• Assist with cashier or customer service training as requested.
• Perform all other duties as assigned by supervisory personnel.

Find a complete job description here: DPFC Store Clerk Job Description

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Ability to work well with others in a cooperative environment
• Good communication and listening skills
• Ability to provide superior customer service
• Attention to detail
• Follow through with delegated tasks
• Basic math skills
• Comfort with technology-register functions, scanning technology
• Remain calm under pressure
• Accept direction willingly