Storage Relief Manager

Are you passionate about helping others and customer service? Do you want to be part of a growing team in an exciting industry? Do you share these Core Values and Guiding Principles?

• The Pursuit of The American Dream
• Integrity & Honesty
• Positive Mental Attitude (PMA
• Clarity, Objectivity, and Mutual Respect
• Lifelong Learning
• Creativity
• Teamwork
• Frugality

Then we want you on our team. Come work for a fast-growing, innovative, and dynamic self-storage company. We pride ourselves in world-class customer service, hard work, and lifelong learning. We are looking for confident individuals with strong customer, interpersonal, sales, collection and telephone skills. We offer a competitive compensation package with medical, dental, vision, life insurance, and 401(k) benefits.

The self-storage business is a fast-paced environment and our employees wear many different hats from sales and customer service representatives to marketing specialists and cleaning crew. Below is a list of duties that you will be responsible for:

Duties (include but not limited to):

• Daily operations of the facility
• Standing up and greeting everyone when they walk in
• Aiding customers in selecting the right size storage unit before each rental
• Being able to accurately perform each storage rental and complete all appropriate paperwork correctly
• Sell and maintain proper inventory for all merchandise
• Maintaining accurate recording keeping of all customer accounts including but not limited to customer payments and notes.
• Ability to maintain accurate bookkeeping records for daily bank deposits, receipts, payments, invoice processing per company policy
• Working independently or with other team members at multiple locations
• Conduct daily physical storage unit inspection; walk-thru, lock checks, confirm inventory availability and ensure spaces are secure and/or ready to rent
• Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows to ensure a great customer experience
• Fulfilling monthly marketing targets such as calls, visit, emails, social media post and events in the community
• Manage the collection of past due and delinquent accounts and preparing units for auction while staying compliant with the local storage lien law.

Candidate Qualifications

• Previous experience in the self-storage, property management or other related fields is recommended
• Valid Driver's License
• Reliable Transportation
• Successfully Complete Background Check, Drug Screening and Aptitude Test
• Ability to Multitask and build rapport with tenants
• Excellent written and verbal communication skills
• Ability to handle money: cash, checks and credit cards responsibility
• Ability to learn new software systems quickly

Physical Requirements

• Sitting/standing/walking for up to 9 hours per day and lifting to 30 pounds
• Will walk approximately 50% of your day and will sit at a computer for 50% of your day
• Must be able to sit, stand, etc.
• Must be able to clean inside and outside the office and units.
• Must be able to view computer screen for long lengths of time

Compensation:

$16 -$17/hour

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