State Report Coordinator (Business Analyst)

TITLE:Business Analyst, State Report Coordinator
POSITION NO: P10192
SECTION: Office of Institutional Effectiveness/Institutional Research
HIRING SALARY: Salary will be determined based on experience and education.
HOURS: 8:00 A.M. - 5:00 P.M., Monday Friday
CONTACT: Human Resources (850) 201-8510 or via email at hr@tcc.fl.edu
MAJOR FUNCTION: Provide responsive, professional, and knowledgeable support to users experiencing issues/problems with enterprise applications, primarily focus school software, and coordinate the quality assurance of those applications and State Reporting. Provide support for the college's school district compliance, assessment and accountability responsibility.

• Analyze and Improve Business Practices.
  Analyze and improve business practices and processes and how technology is or can be used to support those business practices and processes. Recommend changes to improve efficiencies and implement best practices. Work with other Business Analysts to coordinate efforts in streamlining business processes across functional areas. Effectively communicate system or process changes to users who have varying technical knowledge. In conjunction with Institutional Research, develop and support the reporting and analysis of measurements, trends and benchmarks for business owners. Develop reporting mechanisms, perform basic to complex data analysis and research; make recommendations for improvements of reporting and data extrapolation methodologies. This may include reports and dashboards. Communicate with stakeholders to establish standards and methods of data types, methods of acquisition, and the intended audience for final reported results.

• Provide Daily Operational Support.
  Provide daily operational support in the functional area, including identifying, triaging and resolving system issues. Monitor the What's New in Workday report as well as the Workday Weekly Community Digest to see the new features/updates that Workday has made to the tenant during the weekly pushes/updates. Communicate important findings to the functional area and coordinate with the leads on implementation of findings. Develop solutions for user requests and document all communications and solutions related to those requests. Evaluate past and incoming functional area requests to determine common/recurring issues and develop solutions to improve efficiency. Stay active professionally, and be up to date on current and trends and technologies within their area of responsibility. Stay active in Workday Community. Develop relationships with other colleges in Florida and around the country to foster communication of business process and practices between the various organizations. Cross train with other Business Analysts to provide an overall understanding of the college's processes and systems.

• Implement Upgrades and Provide Quality Assurance.
  Coordinate enterprise system upgrades, conversions, and testing through collaboration with the functional area. Communicate and document changes to functional area stakeholders. Coordinate the execution of test plans, evaluate results and suggests solutions. Support the functional leads in testing, development of end user documentation, and provide training program and materials using a combined understanding of the system capabilities and institutional needs. Understand the impact of the changes on current business processes and communicate those to the functional area.

• Provide Support with Training and Process Documentation.
  Support the functional leads in the development of training for college personnel in a variety of ways including written (i.e., help sheets, documentation), video (i.e., screen recordings or video help/training materials), classroom, one on one, virtual, small group, large group or other formats. Create and deliver presentations on the impact of system changes to the college. Work with the functional area to develop a user group within the college to continue to foster the use of Workday systems. Document and keep current procedures and processes of the functional area.

MINIMUM TRAINING AND EXPERIENCE: A bachelor's degree and three years of experience using technology to solve business related problems, or a combination of education and experience may substitute for the required degree. Preference will be given to candidates with experience in K-12 State Reporting.
KNOWLEDGE SKILLS AND ABILITIES: Knowledge of the Windows operating system, Microsoft Office, and other desktop applications; a solid grasp of data and data analysis; excellent written and verbal communication skills; and the ability to complete time-sensitive and complex tasks.