At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
The Workforce Staffing (WFS) Team is looking for a Staffing Team Leader. In this role, you will foster a collaborative team environment and a strong service oriented culture that ensures delivery of efficient, effective, quality driven service to business partners for multiple sites across in a defined geography (node). The Staffing Team Leader will also focus on strategizing community engagement plans, candidate experience and onboarding process improvement. At the direction of the Staffing Manager, you will guide a team of Staffing Coordinators, Administrators, and Ambassadors who thrive in an innovative, fast-paced environment. You will lead this team in three key areas:
1) Owning the strategic development and delivery of community engagement plans
2) Executing labor demand plans for multiple sites across the node
3) execution of candidate engagement activities
4) development of relationships with both internal and external stakeholders to build long term partnerships
Successful candidates will be a tactical and analytical thinkers who can see around corners and demonstrate a passion for process improvement, candidate experience and on-boarding process improvement. Our WFS node teams work flexible schedules, shifts, and areas to include evenings and weekends. We roll up our sleeves, work hard, have fun and make history!
Key job responsibilities
Assists the Staffing Manager in the creation of a vision, based upon data, for a team/business and develops scalable strategies that capture the best talent and most diverse candidates at the lowest cost
Reports out analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators
Forecasts and creates staffing and investment strategies to build infrastructure and ensure team resource capabilities meet business demand
Partners with local Site Leadership teams to include but not limited to Operations, Finance, Human Resources, and associated workflow teams to optimize labor requirements
Develops and maintains relationships with both internal and external stakeholders to build long term partnerships
Fosters strong partnership with Staffing Managers and Staffing Specialists to ensure candidate pipeline creation activities meet the demand
Monitors KPI benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs
Owns training, development, team culture and morale for Staffing Coordinators, Administrators, and Ambassadors
Staffing Team Leads will work with Staffing team members and partners across varying shifts to include evenings and weekends in multiple sites
Local travel up to 75% required - National travel up to 10%