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SalaryUnder the general direction of the Operations Section Manager II (SSM II), the Staff Services Manager I (SSM I) manages various administrative support functions.
The SSM I supervises three (3) professional staff. Activities include oversight of personnel related functions, Division-wide recruitment, hiring, and onboarding, development and facilitation of program specific training, team building and development for Division staff. The SSM I also provides administrative support to Bureau Managers, Branch Managers, and the Deputy Director of Housing and Homelessness Division and other activities as needed.
Need help understanding the examination and hiring process? Do you have a question about CDSS? We’d love to hear from you! Please contact us at Recruiter@dss.ca.gov. Please include the job classification and job control number in the subject line.
You will find additional information about the job in the Duty Statement.
Working Conditions
This position is eligible for a full-time telework schedule under Government Code 14200 for eligible applicants residing in California but may require reporting in-person at headquarters in Sacramento upon request to support Division needs.
This position can be filled in the following locations: ALAMEDA, BUTTE, CONTRA COSTA, BUTTE, CONTRA COSTA, FRESNO, HUMBOLDT, IMPERIAL, INYO, KERN, LOS ANGELES, MADERA, MENDOCINO, MONTEREY, ORANGE, RIVERSIDE, SACRAMENTO, SAN BERNARDINO, SAN DIEGO, SAN FRANCISCO, SAN JOAQUIN, SAN LUS OBISPO, SAN MATEO, SANTA BARBARA, SANTA CLARA, SHASTA, SOLANO, TULARE, or VENTURA
This posting may be used to fill future vacancies in accordance with 2 CCR §249.3
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES MANAGER I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The Housing and Homelessness Division (HHD) works with counties, tribes, advocates for clients and other community partners to integrate social services with housing support services, share best practices and creative solutions to address homelessness; increase access to benefits and client-centered services; and ensure any instance of homelessness is rare, brief and non-recurring. HHD is responsible for the development, implementation and evaluation of statewide policies and procedures related to CDSS programs pertaining to homelessness prevention, housing support and mitigation of homelessness.
CDSS Culture
Special Requirements
Your SOQ must specifically address the following question to be considered for this position:
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.
Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are considered limited term, 12 months, and may be extended up to 24 months or become permanent.
Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/27/2024Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -(SOQ) is required: Please see the Special Requirements section for SOQ instructions.
Desirable Qualifications
Strongly Desired Qualifications Note: We do not expect applicants to bring all of these areas of expertise, and encourage a diverse pool of applicants with multiple skill sets and interests to apply.
Dedication to the mission of the Housing and Homelessness Division- Commitment to advancing racial, economic, and LGBTQ equity and understanding the drivers of inequity in California
- Critical thinking and analysis skills
- Excellent written and verbal communications with diverse groups
- Demonstrated ability to review and interpret complex policy, HR, legal, and related documents
- Demonstrated ability to work independently and in collaboration with others
- Positive, "no task too large or small" attitude and approach to work, and a willingness to learn and grow
- Experience in one or more areas of social services and/or housing services (e.g. child welfare, adult protective services, housing programs), including direct service experience
- Experience with state processes and/or best practices for recruiting, hiring, on boarding, training, and ongoing development of staff
- Experience providing performance training, coaching, and guidance to staff and managers
- Background in or knowledge of equity, diversity, and inclusion practices in the workplace
- Experience in developing and implementing new processes and procedures
- Experience in a quickly expanding environment
Benefits
There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.
- Public transit (mass transit) passes.
o 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
o 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
- Vanpool drivers and riders
o 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.
Click here to view all the attractive benefits available to state employees!
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Nicole Becker
(916) 247-4721
Nicole.Becker@dss.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Examination Information
Those interested in obtaining employment with the California Department of Social Services must apply and compete through the State recruitment process. Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.
To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:
CalCareers Exam/Assessment Search
If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Social Services, please contact the Examination Unit at examinations@dss.ca.gov.
Applicant Survey
Please let us know how you learned about this career opportunity by taking the brief survey that follows: Recruitment Survey
Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
