Staff Assistant - State Farm Agent Team Member

Position Overview
Are you outgoing and customer-focused? Cothran Carroll State Farm is seeking a dynamic and customer-focused individual to join our team as a Staff Assistant. In this role, you will play a crucial part in establishing and maintaining positive customer relationships, as well as being the main contact for customer billing concerns. Your primary responsibilities will include:

• Providing exceptional customer service in areas such as billing inquiries, claims assistance, and policy changes.
• Building and nurturing customer relationships through effective communication and service.
• Proactively following up with both new and existing customers to ensure their needs are met and expectations exceeded.
• Maintaining accurate and up-to-date customer records in our systems.
• Assisting in administrative tasks to support the overall operations of the office.

As an Agent Team Member, you will receive...

• Hourly pay
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Bilingual - Spanish required
• People-oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Must be available to work the following schedule: M-F 8:30 AM to 5:30 PM

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an Agent Team Member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.