Staff Analytics Engineer

Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Warner Bros. Discovery's DTC technology and product organization sits at the intersection of tech, entertainment, and everyday utility. We are continuously leveraging new technology to build immersive and interactive viewing experiences. Our platform covers everything from search, catalog, and video transcoding, to personalization, global subscriptions, and more. We are committed to delivering quality user experiences, ranging from video streaming to applications across connected TV, mobile, web and consoles. As a pure tech organization, we are essential to Warner Bros. Discovery's continued growth, building world-class products from the ground-up for our iconic brands like HBO Max, Discovery Channel, CNN, Food Network, HGTV, Eurosport, MotorTrend, and many more.
We are looking for a data-centric, customer-obsessed, highly motivated analytical thinker with a strong passion for leading continuous operational improvements in the WBD Video Streaming platforms. As a Staff Analytics Engineer on the SRE Operational Intelligence team, you will collaborate with multiple departments, including our site reliability engineers, core media engineering Teams, and customer experience teams to deliver streaming video that exceeds customer expectations. Our customers are at the center of how we shape our products and we are the guardians of our customer experience.
Roles and responsibilities

• As a lead on the QoE Reliability Engineering team, you will improve instrumentation, tracking and reporting of Video Quality of Experience (QoE) metrics working jointly with the client and service teams.
• You are a champion for data-driven decisions on how to improve and evolve video streaming performance for our customers with a strong sense of ownership for the WBD Streaming Technology platforms you support.
• Design, implement and deliver complex, high quality data models to produce ongoing operational reporting, program reporting, and executive-level dashboards.
• Be passionate about deep data analysis and identify the bread crumb trail from user interaction within the app to video events to data attributes within the schema.
• Use data to bring actionable insights, assess impact and help drive prioritization of video quality and performance issue fixes by playback, CDN, and platform engineering teams.
• Identify, analyze results and interpret trends or patterns in complex data sets using statistical techniques and build reports and dashboards that meet business requirements.

• Ability to replicate issues observed within our telemetry tools to disambiguate signal from noise and make recommendations to enhance metric instrumentation, error code classifications to help build a highly reliable video performance and monitoring system.
• Conduct benchmarking, create internal SLA targets, support your recommendations to influence business decisions and drive alignment across multiple departments.
• Ensure video quality data governance and data accuracy by inspecting, cleansing and performing quality checks.
• Performing ad hoc analyses and data extraction requests.

The Essentials

• BS degree in Computer Science, or a related field with 10+ years of relevant experience.
• 3-5 Years of experience in the areas of Data Science and Analysis preferably in the Video Streaming technology space.
• Experience with analytics engines and monitoring tools like Prometheus, OpenSearch for data analysis using query languages such as SQL, PromQL.
• Proficient with complex SQL (multi joins, subqueries, unions) and creation of database objects (tables, views, materialized views, etc.)
• Solid understanding of statistical inference and applying statistical rigor to analyses.
• Experience with one or more reporting/ visualization tool and/or common reporting tools (Looker, Power BI, Tableau etc.)
• Ability to think critically and analyze data trends for operational risk and efficiencies.
• Detail oriented with good organizational and presentation skills.
• Creative problem solver with a strong sense of ownership.
• Must have the ability to produce deliverables according to schedule, ability to adapt to changes in requirements and priorities, be a self-starter, and show initiative.
• Outstanding written and oral communication skills.
• Highly Organized, with excellent attention to detail.
• High EQ and professional maturity, with demonstrated ability to engage at an executive level
• Experience with media player technologies (e.g. ExoPlayer, AVFoundation, HTML5 video) and knowledge of media encoding schemes (AAC, AVC, HEVC) and streaming protocols (http, HLS, DASH) is highly desirable.

How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits...
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $119,700.00 - $222,300.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@wbd.com.