Address
Form of workRole: SRE Lead ( POS)
No of positions: 1
Location: Pittsburgh, Pennsylvania, USA
Duration: 6 Months – 1 Year
Skills Required:
Must have Skills : Experience in Jump Mind Commerce (JMC) POS or Oracle Retail Point of Service ( OrPOS)
Skills required to contribute:
Responsibilities :
No of positions: 1
Location: Pittsburgh, Pennsylvania, USA
Duration: 6 Months – 1 Year
Skills Required:
Must have Skills : Experience in Jump Mind Commerce (JMC) POS or Oracle Retail Point of Service ( OrPOS)
Skills required to contribute:
- 8+ years of total IT experience with special focus on L2 / L3 Support ( POS ) roles
- 3+ years of experience with Java, Spring, Spring Boot, Microservices
- Retail Domain experience, JMC POS or Xstore POS
- Trouble shooting skill for analyzing problem tickets / production issues
- Hands on in SOAP / REST WEB service
- Good knowledge of PostgreSQL, Pub Sub, Rabbit MQ
- Experience in GIT
- Cloud awareness – GCP or AWS
- Good Communication skills
- Experience with Agile development methodologies
Responsibilities :
- TRIAGE ISSUE AND REMEDIATE - STORE HIGH SEVERITY (400 TICKETS)
- TRIAGE AND REMEDIATE ISSUE - CENTRAL DB (SYMDS) HIGH SEVERITY
- TRIAGE AND REMEDIATE ISSUES - NON-HIGH SEVERITY
- DEPLOYMENT STORE CHANGES (CODE DEPLOYMENT, DATABASE, PROMOTIONS, SUPPORTING APPLICATIONS)
- DATA GATHER / ROOT CAUSE ANALYSIS
- ANALYZE ISSUE / ROOT CAUSE ANALYSIS / ISSUE COORDINATION AND HANDOFF
- ANALYSIS OF TRANSACTIONAL CHALLENGES (GAPS / OFFSETS)
- DATA MANIPULATION (GAPS / OFFSETS)
- COORDINATION AND DISCUSSION EST RESOURCES (TIER3/ TIER1 / RELEASE MANAGEMENT / VENDORS)
- CREATION OF DOCUMENTATION AND SELF-SERVICE JOBS FOR HAND OFF TO TIER 1
- CREATION OF BIG FIX JOB FOR UTILIZATION IN TRIAGE OR UPDATES
- PROACTIVE IDENTIFICATION OF ISSUES - IDENTIFY ISSUES SHOWN IN LOGS / MONITORING IDENTIFY IMPACT
- AND PROVIDE POTENTIAL FIX OR HAND OFF TO TIER 3
- CREATION OF POS ALERTS / DASHBOARDS (GRAFANA)
- NEW STORES / NEW REGIONS (IE HK / MX / CAN)
