Sr. Warranty Specialist

The Senior Warranty Specialist must have the ability to multi-task, be detailed oriented, complete assigned duties and responsibilities in a timely manner that meets target deadlines, ensure World Class Customer Service is being provided at all times, sell vehicle service contracts and turn overs at an acceptable closing to opportunity rate.

• Following established guidelines and procedures
• Evaluating each customer to present the best available coverage options for their vehicle and convince them to
• Take turn overs from Warranty Specialists on their customers and convince customers to purchase.
• Attempt to prevent customers from cancelling
• Answer knowledge or process questions from Warranty Specialists
• Provide world-class customer service in every interaction and display core values
• Handle Inbound and make Outbound calls in accordance with the daily productivity guidelines
• Manager customer database
• Achieve overall performance goals of the organization
• Elicit and record customer information using a computerized system
• Use proprietary software to manage contacts while processing applications
• Any other duties or responsibilities as assigned
• Must have the Ability to communicate effectively both written and oral
• Must be proficient in Microsoft office with a working knowledge of Excel
• Enthusiastic/versatile personality
• Solid Work Ethic
• Self-starter and self-motivated
• Highly competitive
• Strong organizational and time management skills

Our hours of operations are from 8am-8pm CST Monday-Friday and 9am-3pm on Saturdays. Your weekday schedule is set and would vary based on a varying 9 hour shift (1 hour for Lunch), with up to 2 Saturdays a month from 9am-3pm. You Must have a flexible schedule and be available to work during the stated hours as needed.

Any combination of education and experience providing the required skill and knowledge for successful performance is present.

Typical education requirements would be a High School Diploma or GED with major course work in business practices.

While performing the duties of this job, the employee is regularly required to type, wear a headset and required to look at a computer for long periods of the day. The employee must be able to sit for long periods of the day as well.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.