Sr. Technical Curriculum Developer

About the Job:
LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster. You'll join a small team from companies like Atlassian, Intercom, and GitHub, and you'll have an immediate impact on our product and customers. We are hiring a Technical Curriculum Developer for our Learning and Enablement team and are looking for a creative and innovation professional who can drive strategic projects across EMEA and North America.
By joining LaunchDarkly, you will work with software development teams at some of the most advanced companies across industries, including Technology, Finance & Insurance, Pharmaceuticals & Life Science, Entertainment, and more.
Responsibilities:

• Design, build, and maintain high-quality online courses, learning paths, live training, and various enablement materials to help our customers, partners, and team members implement and use feature management and the LaunchDarkly platform.
• Collect requirements and create curricula based on a blend of company strategy, team priorities, feedback from internal stakeholders, and input from customers.
• Partner with various teams around LaunchDarkly to incorporate training offerings into our documentation, in-app support platform, marketing campaigns, customer success programs, and more.
• Establish and monitor activity and effectiveness metrics of training initiatives, making adjustments and iterating regularly to improve impact.

About You:

• Sympathetic: You are driven to understand customer mindset and pain points to create an advertising strategy that achieves business goals and meets customer needs.
• Team-Oriented: You excel at collaborating across the company. You can move easily between business stakeholders, product development and marketing teams.
• Great Communicator: You have a natural ability to build relationships with cross-functional team members and are a master of the written word, with excellent attention to detail
• A Believer: You understand that technology can simplify, delight and enhance our lives and hope to build transformative innovation through your career.
• Startup Mentality: You thrive in a fast-paced, high-intensity environment where you balance multiple projects and can prioritize your work both short and long term.
• Driven: You are motivated to achieve success both at work and in your personal life.
• Commercially Aware: You understand how content ties to business objectives, understand target audience profiles and insights, and incorporate these into effective UX and marketing copy

Qualifications:

• 5 + years of experience in the development of training content for self-paced (eLearning) and instructor-led instruction for the software field; SaaS software experience preferred
• Experience designing and developing learning programs across several delivery mediums and content types (e.g., eLearning, video, virtual learning, live simulation, and live classroom)
• Experience writing for a technical audience such as software developers, implementers, and administrators
• Demonstrated knowledge and proficiency in instructional design, including training task analysis, writing objectives, curriculum and lesson planning/design, implementation, and evaluation
• Proven ability to define, track, and communicate learning effectiveness metrics to improve curriculum and ensure overall impact and value
• Proven ability to simplify complex information into an easy-to-understand format
• Content authoring skills in Articulate Rise, Storyline, Evolve, Captivate, or similar
• Proven ability to accept, manage, and act on feedback from collaborators, instructors, and end-users

Experience with any or all of the following preferred:

• DevOps, Continuous Integration, and Continuous Delivery
• Linux, Docker, and Virtual Machines.
• APIs and related technology
• Software development lifecycle
• Directory systems (LDAP, Active Directory, Azure)
• Software-as-a-Service, cloud-based solutions
• Skilljar learning management system
• Identity management systems (SailPoint, Okta, PingFederate), role-based access control (RBAC), or other identity and access management technologies

Pay:
Target pay range for a Level P4 in San Francisco/Bay Area: $133,000 - $156,000*
*Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don't think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.
Do you need a disability accommodation?
Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.