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Form of workJob Description
Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.
What we need…
We are currently seeking to hire a Sr. Systems Administrator to join the VMware Services group (iWorkstation). The incumbent will be responsible for client-facing Windows Desktop and Server Administration, Break/Fix troubleshooting of client reported issues, VMware Horizon View Setup/Troubleshooting of Client Infrastructure, as well as management of our Cloud based services.
What’s in it for you…
COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus:
- A hybrid schedule allowing you the flexibility to balance your work/life needs
- A customized training plan to successfully onboard you through your first year
- A robust employee training and development program aligned with career pathing objectives
- Generous PTO offering as well as competitive pay and benefits
- On-site fitness center / off-site fitness/wellness reimbursement
- Tuition Reimbursement
- One-on-one career coaching
- Financial planning assistance with certified professionals
- Fun employee events such as company outings, trivia, sports leagues wellness events
- Peer recognition programs
What you’ll do…
- Work in a fast-paced MSP based environment and manage multiple priorities simultaneously
- Daily customer interaction required to follow-up on issues and track progress of project(s)
- Install, configure and maintain Microsoft Windows Operating Systems, hardened custom images, networks, custom applications, and peripherals
- Troubleshoot complex system-level problems with thin clients, virtual workstations, virtual servers, laptops, applications, and Cloud services
- Respond to escalated tickets from Level 1 Support Team and Level 2 escalation points
- Implement and maintain security controls as requested by Clients
- Respond to ticket requests and emails submitted by Clients
- Deploy and manage Virtual Desktops and Servers as requested by Clients
- Participate in Disaster Recovery testing
- Stay abreast of current technology trends and the impact to the infrastructure
- Document system and application configurations and deployments standards
- Some weekend/afterhours work required, as necessary
- Occasional On-Call rotation required for Client and infrastructure production issues
What you’ll bring…
- Bachelor’s Degree in Computer Science preferred but will consider appropriate work experience.
- Five+ years of hands-on IT administration experience with solid technical troubleshooting abilities
- Experience working for an MSP/Consultant providing client-facing project work, a strong plus
- Technical certification(s) such as VMware VCP-DTM, Microsoft 365/Azure, LCP, MCSA, a plus
- Ability to work independently with minimal supervision, as well as part of a group or team
- Ability to adopt change with new tools and technologies increasing automation, performance, scalability
- Strong skills shown to meet business requirements and industry best-practices, following Standard Operating Procedures (SOP) and writing Knowledge Base/client-facing documents
- Strong communication skills working with and supporting end-users
- Demonstrated experience supporting workstations, laptops, printers, mobile devices, and line of business applications
- Experience with management & deployment of Thin Clients and OS, specifically with the IGEL platform, a plus
- Proficiency shown working with Azure (AAD, Identity, Security, Compliance) and Microsoft 365 workloads, to include SharePoint Online, OneDrive, Teams, and Exchange Online - Intune MDM & Teams Voice/VOIP a plus
- Knowledge of Active Directory, Exchange Server, and other local systems management (DHCP, DNS, NTFS) required
- Proficiency working with email/content protection systems (anti-spam/DLP/EOP) a strong plus
- Demonstrated experience with PowerShell/MS Graph scripting, for support and deployment automation a plus
- Knowledge of Windows OS (Windows 10/11 and Windows Server 2016/2019/2022) required
- Experience with configuring and troubleshooting of desktop-as-a-service and profile management a plus
- Experience working in a heavily Virtualized environment using VMware vSphere/Horizon a plus
- Experience with enterprise backup software, patching automation products, and packaging of software for deployment, BitTitan/Email Migration tools, PrinterLogic, all a strong plus
The salary range for this role is $90000-120000 annually
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you!
