Care Transition Specialist

We will deliver the highest quality health care in partnership with our community, one person at a time.

Department: Transport Center

Job Title:Care Transition Specialist (EMT)

Reports To: Manager, Transport Center & EMS Operations

Job Summary:The Care Transition Specialist (CTS) is a New York State Certified Emergency Medical Technician, with experience performing patient care tasks in the pre-hospital environment that are consistent with that level of training and scope of practice. This includes general patient assessment, basic airway and breathing management, CPR and defibrillation utilizing an AED, basic treatment of shock, emergency childbirth, and the care of medical emergencies. The CTS is proficient in the basic care of victims of trauma that include basic trauma assessment, bleeding control, helmet removal, extremity immobilization, splinting, and spinal immobilization. The CTS is able to document patient care as part of an electronic medical record.

As a CTS for Cayuga Health, the goal is for the experienced EMT to use their patient care experience to help facilitate successful transitions for patients from the hospital setting to the home care setting. This transition includes core, evidenced based elements that are implemented to decrease the need for re-hospitalization. When ordered by Cayuga Health providers, the CTS will provide home visits to collect information and data, assess a patient's condition and/or environment, and support the patient's provider with delivering virtual care appointments in the home setting. While the ultimate goal of these home visits is to help stabilize the patient in the home care setting, they may also facilitate communication and transportation to the hospital when that is not possible.

Job Responsibilities:

• Must have the ability to communicate effectively verbally; over a telephone & radio
• Have the ability to interpret written and verbal instructions and guidance
• Examine and evaluate patients to determine necessary care
• Provide patients with emergency care by utilizing appropriate techniques & equipment
• Must be able to read and interpret English language manuals & written instructions; converse utilizing the English language
• Maintain patient confidentiality and perform all care with respect for patient rights
• Coordinate transportation for patients in accordance with policies & procedures
• Possess the ability to bend, stoop, & kneel
• Provide teaching and coaching for patients to better manage their own care
• Must be willing to work shifts typically lasting between 10-12 hours
• Have the ability to perform duties in all environmental conditions including heat, cold, & precipitation
• Use evidence based techniques for teaching
• Must be able to document patient care utilizing an electronic medical record (EMR)
• Must be own and operate a motor vehicle in accordance with NYS rules & regulations
• Must successfully maintain state EMT licensure; CPR certification

Other Responsibilities:

• Completion of Care Transitions Training
• Understanding of Teach Back technique
• Understanding of basic Motivational Interviewing technique
• Understanding the impact of health literacy on patients
• Understanding the impact of social determinants of health on health careoutcomes
• Completion of MedWand training

Physical Requirements:

The position requires a mixture of sitting (20%), standing (30%) and walking (50%). Individual must possess visual/auditory ability sufficient to comprehend written/verbal communication and the ability to clearly communicate to others. As well as:

• Ability to perform tasks involving physical activity, which may include heavy lifting (the ability to transfer and position a patient that weighs 200lbs) and extensive bending and standing.
• Ability to deal effectively with stress, both physically and mentally, while maintaining a professional attitude and reliably performing required duties.
• Ability to work the hours necessary to accomplish job duties.

Qualifications

• High school diploma or general education degree (GED) required
• Current EMT certification/license in the state of practice
• Current CPR certification
• Must possess a valid driver's license in New York State
• Two years of experience working full-time as an EMT on an ambulance (preferred)
• Ability to bend, pull, push, and lift up to 50 pounds
• Ability to follow oral and written instructions
• Demonstrated ability to implement clinical care in accordance with policies & procedures
• Ability to exercise sound judgment while working in a stressful environment