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Form of work
SalaryWe believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
About the Role
“Patient First” is Rula’s foundational value. Reporting to the Sr. Operations Manager, the Sr. Strategy & Operations Associate will be focused on Partnerships, where you will own company-critical patient experience metrics and processes. You’ll drive critical improvements that will propel higher new patient conversion and retention. Based on your work, Rula will be able to help more people who reach out to us for help with some of their toughest personal challenges.
You will manage a frontline team and get to work directly with Partnerships, Support, Finance, and Provider team partners to ensure that new and existing Rula patients have easy access to the care they need. You will own critical functions that drive patient outcomes and have the opportunity to test, iterate on, and improve new and existing processes.
Required Qualifications
3+ years of experience in operations-based roles, with at least 1 year of experience managing frontline teams
3+ years of experience optimizing and creating operational processes
2+ years of experience interacting with customers via email and phone
Expertise working with complex customer funnels and maintaining 100% accuracy in customer records
Experience in utilizing excellent GSheets/Excel skills to manipulate data to inform and influence decision-making
Preferred Qualifications
While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.
Previous experience in a startup environment
Familiarity with service recovery/sales/outbound motions
Basic/Intermediate SQL knowledge
Past experience managing offshore and/or nearshore teams
We're serious about your well-being! As Part Of Our Team, Full-Time Employees Receive
100% remote work environment from anywhere in the US
Competitive pay and benefits that don’t change based on location
Health benefits: medical, dental, vision, life, disability, and FSA/HSA
Access to our 401(k) plan
Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care
Paid parental leave
Employee Assistance Program (EAP)
Stipend to ensure your home office sets you up for success
Quarterly department stipend for team building or in-person gatherings
Wellness events and lunch & learns spanning many topics
Our Team
The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.
