Sr. Site Reliability Engineer (Paas/Software)

About Us:  

Planet DDS is the leading provider of cloud-enabled dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America 

Overview: 

To be successful, you will need to be self-motivated, a critical thinker, be able to take high-level direction, communicate clearly, gain consensus, and drive to completion in a very fast paced environment. You do not shy away from learning something new or experimenting with technologies to find the right solution.  You are a friendly, hard-working and positive person with a true passion for solving problems with technology and will fit in well with our dynamic team. 

This role is hybrid working 1-2x per week out of one of our offices: Phoenix, AZ, Newport Beach, CA, Atlanta, GA or Seattle, WA.

Responsibilities & Duties 

Develop: 

• Technical and business dashboards, metrics, and actionable alerting 

• Processes and automation for Enabling and supporting the awareness, triage, remediation and prevention of critical incidents. 

• Architectures and patterns for:  

• Reducing MTTA, MTTR and incident volume. 

• Reducing and eliminating toil.  

• Improving the performance and reliability of cloud-based products and services before production release. 

Optimize & manage: 

• Multi product observability platforms supporting cloud / on prem infrastructure, services and applications. 

• Measuring and monitoring availability, latency, and overall system health across multiple product lines.  

• Performance, scalability, and reliability tuning.  

• Observability cost optimization.  

• Security detection, response and hardening.  

• 24x7 Support: 

• Leads all aspects of incident management including awareness, communication, remediation, post-mortem / root cause analysis.  

• Enables effective and efficient troubleshooting, remediation of application and cloud platform issues. 

• Support operations & engineering teams on Azure, GCP and AWS.  

• Supports applications written in .net and JavaScript. 

• Training & mentoring for peers and less experienced engineers.  

• Production environments with on-call support rotations.  

• Advocacy 

• SRE culture & automation, architectural & security standards. 

• Assess and raise risks across the organization.  

Partnership with: 

• Internal engineering, architecture and operations teams to understand their requirements  

• External teams to support their work and ensure compliance with our standards 

• Participate in our Agile processes 

• Other duties as assigned 

Qualifications 

• Solid understanding of Reliability concepts to ensure high performance and high service availability.  

• Solid understanding of Observability across multiple cloud and on-premise environments using tools like Datadog, NewRelic, CloudWatch and Azure Monitor and application insights.  

• Solid understanding of Production operations including 24x7 on-call support, incident management, RCA and postmortem analysis.  

• Solid understanding of infrastructure management across multiple cloud and on premise environments using tools such as Terraform, Bicep, PowerShell, Ansible, Chef and AWS Systems Manager. 

• 8 or more years in hands on technical roles (such as Site Reliability Engineer, software engineer, DevOps engineer, infrastructure engineer) 

• 2 or more years leading an SRE team, building, deploying and operating web apps. 

• C#, .Net Core and SQL coding is desired 

• Troubleshooting Azure PaaS issues, especially for App Services, Azure Functions, Azure Logic Apps, Azure SQL, Azure Storage, Application Insights, Azure Redis, VNets and Azure App Gateway. 

• Multi Cloud experience is high desirable including GCP and AWS 

• Security is part of everything we do and will require your knowledge of fundamental cloud security (e.g., identity and access management, firewalls, etc.) 

• Deep understanding of logging and monitoring and security best practices  

• Strong collaboration and communication skills 

• Bachelor’s Degree in a relevant major or equivalent years of experience  

Any of the following would be a plus: 

• Dental industry knowledge 

• Azure DevOps Expert or Solutions Architect Expert certification 

• Experience working in B2B SaaS companies 

• Experience with cloud containers, specifically Kubernetes 

About You 

• You respect and share our values 

• You love working with teams of smart and driven people to solve challenging problems 

• You can talk about complex software systems and have ideas on how to build quality, performant, and easily supportable software most effectively 

• You exhibit dogged determination to get to the root of problems 

• You care about best-practices and evangelizing them with the team 

• You like to research and propose new techniques and methodologies to improve quality and efficiency of our software 

• You can clearly convey your thoughts, enjoy presenting what you’ve done, and can cater your message to audiences both technical and non-technical 

Behavior and Scope 

• You raise issues early when you see obstacles to achieving a goal and work to find solutions. 

• You volunteer to get involved in the solution even if it is beyond your own team or role. 

• You evangelize good practices both on and off your team. 

• You actively help solve cross-team issues by assisting other teams. 

• You speak up on broader issues in the domain beyond your own work, such as processes, company issues or large projects. 

• You guide the team in designing major components of systems and products. 

• You lead the design and development of large and critical areas of Azure infrastructure. 

• You are able to reason about the purpose of each component in a system and how they interact with each other to support the product. 

• You propose and advocate for significant new features and actively affect change. 

• You rarely require guidance to complete complex work to achieve success. 

• You often lead and guide other team members. 

• You actively mentor others and seek accountability. 

PLANET DDS CORE IDEOLOGY

Why are we here?

Unleashing dentists and their staff to focus on patient care.

Where are we headed?

In the next 5 years, Planet DDS will remain the leading provider of clous-based technology solutions in North America, expanding to serve more than 25,000 dental practices.

How do we get there?

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

Collaborative – Working independently and across teams, we create scalable solutions to enable company growth

Empathetic – We are educated on the experience of our customers and feel vested in their success

Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes

Trustworthy – We operate with integrity and honest, making promises we know that we can keep

Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

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