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SalaryAbout the team
Zillow’s Training & Development Team empowers excellence through comprehensive instructor-led training. Through our expertly performed training programs, we are committed to empowering our internal PA sales team and external Premier Agent partners to fuel their full potential and thrive in their roles. Our team provides engaging and immersive learning experiences that improve the audience's expertise, champions personal growth and enables navigation in the ever-evolving real estate and sales industry with confidence. We are dedicated to transforming potential into excellence and crafting the future of individual success.About the role
The Senior Premier Agent Success Manager, responsible for New Hire Training & Onboarding, plays a crucial role in delivering robust Premier Agent sales onboarding and skill development programs. As an expert communicator and coach, you will craft the success of our new hire sales representatives by providing them with the vital training and support to excel in their roles. This role is crucial in building a highly skilled and successful sales team, and the ideal candidate will have a passion for coaching, training, and continuous learning.
Responsibilities include:
Responsible for the training and onboarding experience for new hire sales representatives including 90D coaching & development.
Skill Training: Deliver PA specific content, Tech training, including the Zillow Way of Selling sales approach focused on standardized and upleveled consultative selling skills, delivered both virtually and in-person to improve new hire proficiency development.
Performance Development: Assess skill gaps through call listening and in the moment role play, provide coaching and support to sales representatives to improve sales techniques and overall performance.
Collaboration with sales managers to ensure consistency in skill development and coaching, encouraging an environment that enables the success of the sales representatives.
Who you are
Minimum of 3 years of experience in business operations or sales, and 2-4 years of experience in sales training
Proficient in sales process and methodologies, with an understanding of how salespeople communicate, intake information, and operate.
Consistently performs roles at a high level, setting a strong example and demonstrating a dedication to excellence.
Consistent track record of delivering tangible results in a fast-paced environment, showcasing adept handling of multiple priorities and exhibiting strong organizational and time management skills.
Excellent communication, interpersonal, and presentation skills, with the ability to comfortably present to audiences of 20-30 participants.
Collaborative work-style that empowers leaders and sales reps to achieve desired outcomes
Exceptional attention to detail, follow-through on commitments, and the ability to anticipate and proactively address challenges.
Passion for adult learning and demonstrated adaptability in training approaches based on individual team member needs, ensuring effective knowledge transfer and skill development.
Proven track record to thrive and deliver results in a fast-paced environment, effectively handling multiple priorities with strong organizational and time management skills.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
