Sr NOCC Technician (Level III)

The NOCC is responsible for continuous maintenance and surveillance of the C Spire fiber, wireless, IP, and broadband telecommunications networks.

• Monitor and resolve issues related to Lucent & Nortel CDMA switches, Alcatel Lucent, Fujitsu, Calix, OCCAM, BTI, Cisco and other telecommunication hardware types.
• Maintain, test, and resolve issues with OCn, Gigabit Ethernet, DS3, T1, and DWDM facilities over both legacy and the latest IP network infrastructures; coordinating diagnostic and corrective activities with vendors, the Technical Infrastructure Group, Field Services, Engineering, I.T., System and Internet Ops groups.
• Enhance customer service by resolving issues reported by Customer Care, Roaming, network technician, engineers, the FTTH call center, and other areas within the company.
• Perform additional duties as assigned.

Level II Responsibilities include:

Functions 1-5

• Assist Tier one technicians with customer troubles and internal network related issues.
• Investigate outage logs and help determine root cause for service interruptions.
• Help prepare outage reports for NOCC Supervisor and/or NOCC Manager.

Level III Responsibilities include:

Functions 1-5

• Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages.
• Make essential network related decision such as dispatching field technicians after hours and/or initiating network related emergency maintenance.

EDUCATION/EXPERIENCE REQUIRED:

Level III: 

• Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required.
• Must have at least four years of relevant experience in a Network Operations Control Center and have a demonstrated  history of the ability to handle the Level III responsibilities.

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