Sr. Manager Of Product Quality - Atlanta, Ga

Job ID: 490443
CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.
Position Overview
The Sr. Manager of Product Quality is responsible for leading efforts relating to the continuous improvement of IT product and service quality. This role leads the Quality Assurance Center of Excellence and is the Product Owner of QA Test Management, test automation, performance testing, and data integrity tools. They ensure that development, test, and train environments are available for critical applications. They also provide quality assurance oversight, leadership, and hands-on help for key projects. In addition, this role manages programs and initiatives focused on improving the overall quality of IT applications.
Reporting to the VP of IT Applications and architecture, this role is instrumental in ensuring that AMAT IT consistently delivers high quality products that are fit for use and fit for purpose.
This position is based in our Atlanta, GA office in a hybrid capacity
Key Responsibilities (Essential Duties and Functions)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Quality Assurance Center of Excellence

• Oversee all aspects of quality assurance including establishing policies, standard operating procedures, QA processes, and metrics; applying industry best practices, and developing automation test suite and processes to ensure achievement of quality goals.
• Cultivate and disseminate knowledge of quality assurance best practices.
• Provides training, mentorship, and assistance to QA Analysts.

Product Owner for Quality Assurance Tools

• Ensures that QA Test Management, test automation, performance testing, and data integrity tools are installed, configured, and used as intended.
• Coordinates QA Tool maintenance and security activities.

Quality Assurance Testing

• Design and lead user testing, managing internal and external resources to facilitate communication and deliver actionable results.
• Helps create and/or reviews and validates QA Test Strategies, Test Plans, and Test Cases for IT projects.
• Monitors QA activities on projects to ensure adequate testing is being performed.
• Act as key point of contact for all QA aspects, providing QA services and coordinating QA resources internally and externally.
• Ensures that development, test, and train environments are available for critical applications.

Programs and initiatives focused on improving the overall quality of IT applications

• Develop and maintain frameworks that ensure the Performance and Availability, Support, Usability and Adoption, General Administration, and Features and Capabilities of applications meet and exceed customer expectations.

Alignment of Product Quality Initiatives

• Interact with business users, product owners, delivery teams, and other stakeholders to develop a strong understanding of IT applications and services.
• Collaborates and works with Business Relationship Managers, the Service Desk, the Project Management Office, and others to identify Product Quality issues and needs across the IT organization.
• Foster a culture of continuous Product Quality improvement, innovation, and customer-centricity.
• Develops and implements methods to record, assess, and analyze Product Quality.

Other duties as assigned
Qualifications
Education/Experience

• Bachelor's Degree in Computer Science/Management Information Systems, and/or 10+ years related work experience.
• 7+ years related experience with strong understanding of QA methodologies and software development lifecycles, with prior QA process improvement experience
• Strong knowledge of system testing best practices and methodologies
• ITIL Foundations Certification preferred
• Certified Business Analysis Professional (CBAP) preferred

Work Requirements

• Must be 18 years in age or older.
• Must pass pre-employment drug screen and criminal background check.
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
• Willingness to work independently within in a team environment and assist the team with other duties as required.
• Hybrid work environment requiring up to 3 days in Atlanta office and for meetings/ conferences as needed.
• May require up to 25% travel in North America

Knowledge/Skill Requirements

• Highly analytical and able to independently analyze test results and be confident making decision and recommendations
• Experience with test automation tools, preferred but not required. Example: Tricentis, UIPath, QTP, Selenium, etc.
• Strong diagnostic and problem solving skills to help with root cause analysis during application verification and defect review
• Ability to communicate ideas in both technical and user-friendly language
• Understanding of Agile Software Development Methodology.
• Knowledge of Project Management methodologies.
• Proficient in Microsoft Office Suite including Microsoft Project and Visio.
• Demonstrated ability to multitask, manage simultaneous projects and shift priorities based on business needs. Work independently with users to define concepts and under direction of project managers.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Demonstrate a hands-on, collaborative approach; works well in a team.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to communicate with others by telephone and in person.
• Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
• May require sitting for extended periods of time.

Work Environment

• Usually, normal office working conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
• The position may require work outside of normal business hours.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Date: Dec 11, 2023