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Form of workJOB SUMMARY
Function as primary owner for our business systems, software platforms, and the teams that support them. Core responsibilities include overseeing and managing the implementation, maintenance, and optimization of Reliance, Zendesk, Smartsheet, and other QMS business solution platforms within the organization. Additionally, you will be accountable for evaluating new technologies, identifying opportunities for process improvement, and providing leadership and guidance to the business systems team.
MAJOR RESPONSIBILITIES
Engage and liaise with business leaders and their teams to ensure alignment with the Enterprise Technology strategy, to proactively source and prioritize technology needs or challenges the departments may be facing and be an active participant of the department business strategic goals through technology and automation enablement.
Lead and/ or support projects through various stages, such as: the initiation and Planning / "Discovery phase", Project Execution / "Delivery phase", Project/Product Review/Support/Enhancement, and "End of Life".
Direct budgetary responsibility for one or more departments, functions, or major projects/programs.
Effective communication of holistic team/project strategy and on-going updates of current projects and initiatives.
Manage and administer assigned areas of the Business Improvement project portfolio, including assisting with priority/key initiatives as defined by leadership (e.g.: ad hoc data analyses/special initiatives, troubleshooting, and support), and supporting leadership and the business improvement committee with planning and organization of the business improvement project portfolio.
Provide Technical Advisory and Innovation, including providing technical/solution guidance, direction, support and insight to reports, colleagues and stakeholders on an as-needed basis.
Stay abreast of trends and regulations to ensure effectiveness and compliance.
Ensure all developed processes and tools are constructed in coordination with key internal stakeholders, including but not limited to: Quality, Regulatory, IS, Compliance, Operations, Finance and Corporate Support.
Establish the standard practices/tools for the business and operations applications team, which facilitate Software Development Lifecycle and Information Technology General Controls compliance.
Leadership Accountabilities Include:
- Lead the team in providing direction and supporting them in their growth.
- Build and lead the team, creating and maintaining a motivated workforce.
- Build strong and trusted relationships within all parts of the organization, enabling collaboration with business teams and leaders to ensure strategic alignment and strong delivery of technology.
- Provide constructive feedback enabling our team members to grow in their careers, and in the continuous improvement of their performance results.
- Ensure an appropriate level of prioritization to have team members focused on the essentials while taking care of their life balance.
- Promote the adoption of our processes, tools, and systems across the enterprise.
- When required, ensure remedial actions are implemented to resolve non-compliant conditions.
- Act as a bridge builder, to leverage the best solutions within our organization to achieve maximum value creation.
MINIMUM JOB REQUIREMENTS
Education
Bachelor's Degree or equivalent.
Work Experience
At least 5 years minimum of project management experience.
At least 2 years of management experience.
At least 3 years of experience of delivering and managing enterprise applications, preferably in QMS (Quality Management Systems) domain.
Knowledge/Skills/Abilities
Demonstrated problem-solving and communication abilities, including:
- Listening and collaborating with cross-functional teams and internal customers as a key contributor and/or project manager, driving solutions and producing results for major projects such as QMS, rfXcel, PDM Solidworks, Zendesk, Tableau, SAP, RIMS and/or other business software implementations; ensuring inputs and stakeholder needs are met.
- Verbally, through mediums such as PowerPoint and process diagrams, and in the context of functional or technical design documentation, translating information and communications between technical and non-technical team members and business partners.
- Managing and engaging on multiple projects with competing needs and resource requirements.
- Change management and leadership experience associated with process and system enhancements.
- Improving organizational efficiencies by solving challenging and ambiguous problems with system and process solutions.
- Communicating project status and complex subject matter to directors, vice presidents, C-level executives, and board members, to provide insight into the current state of the business or project, and as required, inspire the envisioned end state.
- Good judgment, to quickly get to the underlying root cause of problems or issues.
- Exposure to master data management (MDM) and establishing and facilitating proper data connections between platform.
Experience and established technical and functional proficiency in a variety of Business applications, including but not limited to:
- MS Office applications (PowerPoint, Excel, Word) - Proficiency in VBA and Excel formulas preferred
- Experience with SAP
- Visio, or other process mapping software
- Content Management Solutions including SharePoint (both as user and site administrator)
- Low-Code/No Code, Integration and Automation Solutions including Power Apps, Power Automate and/or Logic Apps, Postman, and Leapwork
- Business Intelligence Software including Power BI or Tableau
PREFERRED JOB REQUIREMENTS
Work Experience
At least 7 years minimum of project management experience accompanied by project management professional (PMP) certification, or equivalent project management certifications that ensure the individual is familiar with industry terminology, tools, and techniques.
At least 5 years of management experience.
SCRUM master and familiarity with agile methodologies
