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Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The IT Systems Engineer II is responsible for providing advanced Tier II support by troubleshooting, installing, configuring, testing, maintaining, and repairing applications and servers within a laboratory infrastructure. The IT System Engineer II is operationally responsible for systems and application management and maintaining 100% availability of services.
Work Location: Herndon, VA
REQUIRED: Top Secret/SCI Security Clearance
- Maintain health of laboratory applications and equipment, such as HPE Servers, Windows Servers, Linux Servers, Backup solutions, and applications.
- Provide advanced Tier II support for two geographically separated network operations centers (NOCS).
- Ensure systems are within Information Assurance standards by testing and implementing security updates, managing Group Policy Objects (GPO), conducting Assured Compliance Assessment Solution (ACAS) and Security Content Automation Protocol (SCAP) scans.
- Knowledgeable in security requirements and techniques for protecting computer systems/networks from attacks, viruses, data tampering, unauthorized system entry, and other emerging threats.
- Provide Tier II technical input in system installations, system administration, server infrastructure analysis and improvement
- Troubleshoot, configure, maintain, and monitor Red Hat Enterprise Linux, Windows Server, Trellix ePO, MS SQL, RSA appliances, System Center Suite (SCOM/SCCM/SCVMM), Solarwinds, Veritas NetBackup, Unitrends Backup appliances, SharePoint, Remedy and Exchange servers before Tier III elevation.
- Provide technical guidance and direction to junior technicians
- Interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems.
Qualifications & Critical Skills:
- TS/SCI security clearance required.
- Security+ CE or equivalent IAT/IAM/IASAE Level 2 of DoD 8570.1 is required
- Working experience with Red Hat Enterprise Linux 7/8/9
- Working experience with Windows Server 2012 R2/2016/2019/2022
- Working experience with Hyper-V and VMWare Virtualization
- Understanding of High Availability administration
- Proficiency with SQL DB Administration
- Technical skills and understanding of information systems, network protocols, firewalls, intrusion prevention systems, log management, network behavior analysis, vulnerability scan tools and processes.
- Ability to provide the proactive status of assigned work, ability to estimate the level of effort for future work and accomplish tasks with minimal guidance.
- Critical thinking and ability to work in collaborative environment with multiple disciplines.
- Understand patch compliance and system audit data.
- Previous experience in IT System security and hardening a plus.
Preferred Qualifications:
- Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations.
- Bachelor's degree in an Information Technology field
- At least 5 years applicable work experience.
- Demonstrates a high-level of proficiency in System Administration.
- CASP+CE, SSCP preferred, but not required.
- Microsoft Certifications a plus.
Requisition #: 331800
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what's included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
